Van Bortel Ford

Exceptional-AGAIN! I had such a good experience five years ago, I returned for my next purchase. Super respectful sales people who DO NOT pressure you in any way. Tota I had such a good experience five years ago, I returned for my next purchase. Super respectful sales people who DO NOT pressure you in any way. Totally amazed at the amount of time they are willing to take with the customer to answer questions and discuss vehicle options. Purchase process was super smooth and stress free-loved that there wasn't any "haggling" involved. I had researched what I was trading and buying-the prices for each were extremely competitive. The entire staff made sure I was comfortable with the purchase and followed up with me a few days layer to make sure all was well. No question about it-I will buy from Van Bortel again and highly encourage others to do so as well! More

Wonderful Car Buying Experience at Van Bortel Ford My wife and I had a wonderful experience with a recent Ford Fusion purchase courtesy of Charles Sarratori and the helpful staff at Van Bortel Ford. Fr My wife and I had a wonderful experience with a recent Ford Fusion purchase courtesy of Charles Sarratori and the helpful staff at Van Bortel Ford. From the initial test drive through to delivery, Charlie took the time to answer our questions and offer suggestions in a truly “no pressure” fashion. I took the time to solicit quotes from several area Ford dealers, and beyond the fact that Charlie went above-and-beyond in getting us to a number we were comfortable with, I really appreciated his being upfront with us about all costs and being true to his word throughout the entire process. As we have a young child, cutting the total amount of time at the dealership was very important, and in this Van Bortel really excelled. On delivery day, we were in and out the door with all paperwork signed and keys in hand within 1 hour. Simply put, this was the best car buying experience we’ve ever had, and I wholeheartedly recommend Charles and the team at Van Bortel for your Ford needs. More

Van Bortel Ford does it right! Once again, Van Bortel exceeded my expectations. I stopped there because my windshield wiper fluid sprayers were not working properly. I didn't have a Once again, Van Bortel exceeded my expectations. I stopped there because my windshield wiper fluid sprayers were not working properly. I didn't have an appointment but drove into the Quick Lane. I was greeted by Kelly who said they would be glad to look at it. While my car was being looked at, she noticed my NYS inspection was due this month and asked if I would like them to do that as well. I ended up being there for only about 40 minutes, my washers were fixed and my car inspected. Try and do THAT at another dealer -- I don't think so The staff at Van Bortel is awesome and I would recommend them to anyone! Thank you Ms. Van Bortel for a great experience. More

Winter coming...tires almost worn out Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to g Rebecca and Guy exceeded my expectations this week. While technically the "60000 mile" tires I had were not yet worn out (with 1-3/32 of tread to go), there were only 38,000 miles on them and winter is looming. I was given a pro-rated discount a new set of tires. Because the original brand was on backorder, I was given the option to buy a different brand. On top of that, they matched the competitive price for the different brand. It's the great customer service that keeps us coming back (from Chili). More

Excellent smooth easy transaction. I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Je I just purchased a vehicle through Van Bortel Ford and I was very impressed. Everything was organized and done very professionally. I came from New Jersey to pick a car up. When I got there the truck was parked right out front all prepared along with all the paperwork. I was in and out within 10 minutes. They also pushed to get the rate I needed to meet my needs. Very pleased. More

Ordered an F350 We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are a We have purchased 2 vehicles in the past and from our 1st purchase we knew that we needed to look no further for a dealership we could trust. We are anxiously awaiting our 3rd purchase, a new F350 which our salesman Paul Bowers helped us build. We will be purchasing a truck camper in the near future and Paul was very knowledgeable about the "extras" that we needed for a safe truck/camper package. The same day we were making our truck purchase we also asked if the service department could do a LOF on our 2009 Fusion (we were overdue). They happily squeezed us in and asked us if we wanted to have them replace a tail light bulb (we said yes). We LOVE Van Bortel Ford, Paul Bowers and the Service Department! More

Help with compassion!! My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel My car decided to die one day after work. Being a single mom with no one here in NY to help I remembered my friend saying what great work Van Bortel did. So I had my car towed there and prayed for the best. I found Rebecca and Andrew helpful, supportive and professional when I was stressed and with no way home. I was given a loaner for the long time my car was being worked on. When I came to pick it up the wonderful people in the cashiers office helped me with the payment and even found my lost jacket. Ryan helped me understand the bill and warranty. Compassion, support and professionalism. Great team, great job and you have a new customer for life!! Thank you for taking great care of me when you could have taken advantage instead. Integrity!! WOW! More

Pleasantly Shocked I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocke I have come to expect lackluster customer service or perhaps one person who acts like they are glad I stopped by. But at your dealership, I was shocked that every single person I encountered was over-the-top pleasant, friendly, and helpful, especially Brandon McKenzie who went out of his way to help me. I watched as the workers interacted with customers and I watched as they interacted with one another. I was impressed by the level of respect they showed one another. Van Bortel Ford is a special place and I will be sure to return for any automotive needs I may have. More

Great Place With Great People I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. I cannot say enough about how well treated I was as a customer of Van Bortel Ford. A well organized and trained sales force and service technicians. Purchasing my new Ford Edge was a very satisfying experience. More

New Car Lease Experience - Superb Was looking for replacement lease vehicle. Claxton Wells was very friendly and answered all our questions. The pickup and paperwork processes were v Was looking for replacement lease vehicle. Claxton Wells was very friendly and answered all our questions. The pickup and paperwork processes were very smooth. We are looking forward to a long and beneficial relationship! More