Van Bortel Ford

Tire Purchase and Tire Pressure Sensor After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He i After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He immediately answered my questions regarding the type of replacement tires needed for a 2013 Ford Focus and determined that the tires I wanted were in stock for a Saturday appointment with Quick Lane. I also needed a tire pressure sensor fixed on a tire that had already been replaced due to a flat. They double checked to assure there was no actual leak and then agreed that it was simply a missing sensor. Finally, there was a foam piece over the speakers in the rear of the vehicle that had deteriorated due to sun damage. They fixed it too for a nominal $8 and had the vehicle ready to roll early in the afternoon. Ryan was patient in answering my questions and provided excellent customer service that is unfortunately rare these days. Just an all around great experience. More

Customer service I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price he had told me. The consultant looked at the bill and compared it to the price he had scribbled down earlier. Without hesitation, he changed the bill to the lower price. He explained he had forgotten to add one of the charges to the initial price but that it was his mistake and that they stick by their quotes. More

Recent Service Appointment I continue to be so impressed with the level of customer service which is provided by the team at Van Bortal Ford. Not only did Rocco explain to me f I continue to be so impressed with the level of customer service which is provided by the team at Van Bortal Ford. Not only did Rocco explain to me following the appt a couple of things to keep an eye on, he let me know that if it was something they felt needed to be addressed and taken care of immediately they would, but as he said "We are not going to let you drive away in a vehicle that we know there is an issue with and thus not safe, but this is not the case". He further stated at my next routine service appt they would look to see if the item needed to be replaced then. Also while I was there another customer was waiting for their vehicle and the service was taking longer than anticipated, knowing the time constraints that the customer was under; the Service Manager came out and not only apologized, but had set him up with a loaner so that he could get to practice that he was scheduled to run. As the Manager said, we want to make sure you car is serviced properly, but also don't want you to miss the practice either. Again, it simply goes to speak to the level of customer services and care which is shown by the team at Van Bortal Ford. More

Buying a new from John Barrett Thank you John with helping me with my wonderful experience with leasing my new fusion. John was super helpful throughout the process. Thanks again I' Thank you John with helping me with my wonderful experience with leasing my new fusion. John was super helpful throughout the process. Thanks again I'll definitely be leasing another car from John again. More

Ford van puchase I was impressed with the knowledge, professionalism and friendliness of Jake and Brandon. They are the reason I rate the dealership a 10 out of 10, no I was impressed with the knowledge, professionalism and friendliness of Jake and Brandon. They are the reason I rate the dealership a 10 out of 10, no high pressure and no BS just straight forward honest dealing, super. More

Fantastic, informative experience Jake McClelland was recommended to me by a neighbor who loved her Van Bortle experience. I was not disappointed. I had just spent 4 long hours at anot Jake McClelland was recommended to me by a neighbor who loved her Van Bortle experience. I was not disappointed. I had just spent 4 long hours at another dealership trying to get facts and figures on an Escape. I was exhausted and totally frustrated with the salesperson. After spending an hour with Jake, I had taken a test drive and went home with facts, figures and the pros and cons of leasing vs. buying. We discussed the many options available and Jake helped me sort through them and figure out what was best for me. I returned today and was greeted warmly and professionally. I will pick up my 2016 Escape in a few days. I can't say enough wonderful things about the total Van Bortle experience. I never had such a good time spending money !!!!! Do yourself a favor and visit them....You won't be disappointed......I promise !!!!! More

Great. experience Pleasure working with Charles Sarritoti and Van Bottle staff meet our requirements. Charles was very customer focussed. This Escape is my wife's firs Pleasure working with Charles Sarritoti and Van Bottle staff meet our requirements. Charles was very customer focussed. This Escape is my wife's first SUV and she is loves it. I've driven it once on a day trip and it exceeded my expectations. Handling(FWD), power (240HP), quietness, ride and comfort were excellent. Dave Fairport,NY More

New Car Pruchase We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary har We dealt with Claxton Wells from Van Bortel ford purchasing a 2015 Ford Edge. Claxton was great to work with. Very low pressure and he worked vary hard to get us exactly what we wanted and worked just as hard to get the vehicle at a price we wanted to pay. Claxton spent a lot of time with us and really cared about what we wanted at a price we wanted. We wound up ordering a vehicle with the options we wanted on it. Our experience was great. At the time of delivery, Matt German spent almost 2 hours with us going over all the features of the vehicle, which were many, and setting up all of the technical / sync options. I haven't had a dealer pay this much attention to detail in a long time. (I have purchased many vehicles over the years) They also treated us very fairly on our trade vehicle. More

TRANSIT CONNECT -TITANIUM PURCHASE Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealing Working with Matt German on the purchase of my 2014 Transit Connect-Titanium was an absolute pleasure and enjoyable experience. Unlike my past dealings with car salesmen, man was zero pressure, courteous, knowledgeable, friendly and very eager to answer all my questions. His willingness to promptly return phone calls and e-mails really demonstrated his desire to work with me and ensure my questions and concerns were addressed. I feel Matt was very instrumental in my deciding to purchase the vehicle from Van Bortel Ford. Matt was also very fair with me concerning the trade-in of my 2006 F-150 as well as locating additional discounts I was entitled to with Ford. I very much like the arrangement that Van Bortel has with Ziebart as I would have done that anyway without their assistance but it was so much easier and cheaper using Van Bortel as my liason with Ziebart.. Matt was instrumental in my going with the additional extended warranty plan as he was fully capable of explaining the plans benefits. Brandon Wood was also a very valuable resource in displaying the various plan options and associated pricing to me and fielding any questions I had. In conclusion, I am 200% satisfied with my car buying experience with Van Bortel due in large to the interfaces I had with Matt and Brandon. Not to mention I got a great new vehicle!! Next stop: Van Bortel's Service Dept. I have been a loyal Henderson Ford customer for the past 15 years but am willing to see how Van Bortel compares in terms of service. THANKS FOR A GREAT CAR BUYING EXPERIENCE AND PRICE! Gregg Joss 2 Bainbridge Lane Webster, NY 14580 585-857-4385 More

WOW -- Incredible Customer Service from the start!!! I had been experiencing problems with my clutch on my 2006 Mustang. In calling the dealership I usually got to, they were not able to get me in til b I had been experiencing problems with my clutch on my 2006 Mustang. In calling the dealership I usually got to, they were not able to get me in til beginning of June. So I had a friend say call Van Bortel and see what they can do. Immediately called, and without hesitation they were able to set-up an appointment for me that same week. Upon arriving to their Ford Dealership on Marsh Road, I was greeted by members of their staff at 6:30am with a "good morning, how can we help you today". Doug Hicks was assigned to me, and immediately asked one of the Service Tech (Steve R.) to take a look at my car to see what he thought, and before I could meet Steve at my car; he had gotten out confirmed it was the clutch, and explained to me (in language that I would easily understand) what the issue was, and what needed to be done. As this is my only vehicle, I let Doug know that I would need a loaner car if the clutch could not be replaced that same day. Throughout the morning Doug called to keep me posted, and when he called to confirm the cost, parts, etc. -- he let me know that one of the parts which was indicated to be in stock was not, but was being ordered, and would be in the next day. He then said, I've already lined up a loaner car for me through a Rental Car Company, and simply need to know what time I could pick up the rental car. Doug let me know what all of the paperwork for the loaner car was done, he could confirm the pick up time for me, and that I was all set. I have never experienced a level of customer service like this before. Very impressed I truly have to say, Doug and Steve throughout the process explained everything to me, and what I could expect. A stressful experienced was truly made less stressful by Doug, Steve, and the Service Dept Team; even Jeff who brought me to work that morning. I would highly recommended Van Bortel Ford to anyone who has a Ford vehicle and is looking for quality service, and a level of customer service that cannot be matched. Matter of fact, I now will be bringing my vehicle to Van Bortel for any and all service needs. You have made a customer for life!!!! More