Van Bortel Ford

GREAT DEALER Great dealer and sales person to work with. Would recomend to friends. would buy again from this dealer and sales person. The transaction was easy and Great dealer and sales person to work with. Would recomend to friends. would buy again from this dealer and sales person. The transaction was easy and fast. More

Great people great service! I am so pleased with the service and professionalism received at Van Bortel Ford. Just wanna thank Paul Bowers and Brandon Wood for getting things don I am so pleased with the service and professionalism received at Van Bortel Ford. Just wanna thank Paul Bowers and Brandon Wood for getting things done in a timely manor and for all the kindness. I highly recommend this dealership to anyone looking for new or used vehicle purchases. I also want to say that I will not EVER buy a car anywhere else but here! and that Paul is the absolute greatest. Thanks Guys!!!! More

Great Experience I recently purchased a used F-150 from Paul Bowers. I have been looking for just the right vehicle to replace one that wasn't a good fit for me. Paul I recently purchased a used F-150 from Paul Bowers. I have been looking for just the right vehicle to replace one that wasn't a good fit for me. Paul was very helpful when contacted answering my questions and helping close the deal with Bryan from finance. I have purchased many vehicles from Paul over the years and I highly recommend him and Van Bortel Ford for your next purchase. More

Customer Service of the Highest Level I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light I have brought by 2006 Ford Mustang in for service about 1-1/2 weeks ago. Needed a new battery and alternator. On Saturday (2/27) the battery light came one. I immediately went to Van Bortal for them to check out the issue. It was determined there was a problem with the newly installed alternator, and due to the fact that they did not have in stock for my vehicle; I was given a loaner car for the weekend and through Monday. Upon arriving to Van Bortal late Monday to pick up my vehicle; I was presented with a bill/invoice with a ZERO balance. I was surprised and I had expected to lay for labor; but to not have to pay for anything was a pleasant surprised. It was explained to be by Doug and then Rocco -- that the issue was due to a faulty part which was installed, and that I was not going to be charged for the placement for labor. Also Karen (Cashier) had signed me up for their Rewards Program, and ensured that I was given credit for past repairs which occurred during the last year. She did this without even asking, and it was so appreciated. Once again the level of customer service and doing what it right for the customer -- is just how they do things. It does not go unnoticed by me. I would HIGHLY recommend them!!!! More

Van Bortel Ford continues to not disappoint For the last 1-1/2 years, I have been bringing my vehicle to Van Bortel Ford for service. My service appointment on Friday, once again did not disapp For the last 1-1/2 years, I have been bringing my vehicle to Van Bortel Ford for service. My service appointment on Friday, once again did not disappointment as to the service provided, but also the customer service provided. Rocco and all of the Service Team are the best. Even Bob, who drives the Courtesy Shuttle is the best. As I always say, it is the little things that count and mean the most, and that is what they continue to do at Van Bortel; ensure that all of the little things are done right. Highly recommend them!!! More

Stress free buying experience After using the service department at Van Bortel for the past few years, I had made up my mind that when the time came to buy a new vehicle, I wanted After using the service department at Van Bortel for the past few years, I had made up my mind that when the time came to buy a new vehicle, I wanted to purchase it here. A couple of weeks ago, I found a Ford Fusion on Van Bortel's website that I was interested in. I went to the dealership and was immediately greeted by Chris Pelow. I stated what I was interested in and we went out to look at the car. After a test drive, we made the deal. Van Bortel even gave me more for my trade than I had expected. It took less than two hours and we made a deal. After doing extensive web research, I saved about $1,500-$2,000 by shopping here. I have been very pleased in the past with my service experience here and now I can highly recommend Van Bortel for sales as well. A no-pressure, friendly dealership that actually cares about their customers! I even received a card with Kitty Van Bortel's personal cell number if I ever have an issue and want to talk to her!! How many times have you been given the owner's cell number at any other dealership? That is just another thing that speaks to their commitment to a great customer experience. Thank you Chris, Bryan and the Van Bortel team for doing it right! More

Warranty Work I recently had major replacement done under the power train warranty. From start to finish, the experience could not have been better. Very appreciati I recently had major replacement done under the power train warranty. From start to finish, the experience could not have been better. Very appreciative for all efforts from everyone I came in contact with. More

Once Again Excellent Customer Services I had gone on-line earlier in the week to schedule an appointment to bring my vehicle in to have two snow tires placed on the front as I already had s I had gone on-line earlier in the week to schedule an appointment to bring my vehicle in to have two snow tires placed on the front as I already had snow tires on the rear. My appointment was confirmed for Saturday (11/28). On Friday morning received a call from the person who oversees the appointment scheduling as she noticed that I had not included information as to the make/brand of snow tires which I wanted to purchase. As she stated to me, "we don't want you to come in on Saturday morning only to find out we do not have the tires in stock". I was able to get all of the information which was needed, called her back, and within 15-20 minutes she called backed having checked with the Parts Dept to confirm that they did have the snow tires in stock, and they would see me on Saturday. For me it is the little details that make the difference. I continue to be impressed with the level of customer service which each employees at VanBortal displays each time I have gone to the Marsh Road location. Continue to be a customer for life! More

Tire Purchase and Tire Pressure Sensor After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He i After calling a different Rochester Ford Dealer with little to no assistance, I called Van Bortel and spoke with Ryan in the service department. He immediately answered my questions regarding the type of replacement tires needed for a 2013 Ford Focus and determined that the tires I wanted were in stock for a Saturday appointment with Quick Lane. I also needed a tire pressure sensor fixed on a tire that had already been replaced due to a flat. They double checked to assure there was no actual leak and then agreed that it was simply a missing sensor. Finally, there was a foam piece over the speakers in the rear of the vehicle that had deteriorated due to sun damage. They fixed it too for a nominal $8 and had the vehicle ready to roll early in the afternoon. Ryan was patient in answering my questions and provided excellent customer service that is unfortunately rare these days. Just an all around great experience. More

Customer service I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price I recently went it to have my F150 serviced. The consultant told me a price but when the final bill was printed, it was $70.00 higher than the price he had told me. The consultant looked at the bill and compared it to the price he had scribbled down earlier. Without hesitation, he changed the bill to the lower price. He explained he had forgotten to add one of the charges to the initial price but that it was his mistake and that they stick by their quotes. More