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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
January 31, 2022
Best dealership I've ever transacted with. In these hard times for buyers, they prioritize customer satisfaction over greed. Would 100% recommend them and I will continue doing business with them. times for buyers, they prioritize customer satisfaction over greed. Would 100% recommend them and I will continue doing business with them. More
by NavierAndStokes
November 18, 2021
The rippling affect of COVID affected us with a near fatal crash and our Van being destroyed. Our sales rep, Steve Miller and Van Bortel Ford are working to make our business whole again. While other d fatal crash and our Van being destroyed. Our sales rep, Steve Miller and Van Bortel Ford are working to make our business whole again. While other dealerships are gouging and taking advantage of Van shortages due to COVID production shutdowns by marking up as much as $30k over RETAIL and lying about availability, Van Bortel Ford continues to "hold the line" by continuing to offer their honest "No Nonsense" deals. Ongoing customer relationships over gouging for profit is their priority. Their continued ethics and integrity even in trying times make them our Dealership of choice for over 10 years. More
by Heininger Inc
October 14, 2021
Every interaction we have had is a positive experience! Very responsive and friendly! Service with a smile! Very responsive and friendly! Service with a smile! More
by Kwroblewski17
October 14, 2021
The car service is normally good here, but this time the steering wheel was left greasy and dirty. steering wheel was left greasy and dirty. More
by rcndrappa
Employees Worked With
October 14, 2021
Service reps are knowledgeable and courteous and explain what’s necessary and not pushy on recommended services. what’s necessary and not pushy on recommended services. More
by alapolla
Employees Worked With
October 10, 2021
Stopped for tire air. Currently drive Chevy bought at Van Bortel but didn't know if I could stop at Van Bortel Ford. The Ford service people were extremely nice and made me feel welcomed. This reinforces the Bortel but didn't know if I could stop at Van Bortel Ford. The Ford service people were extremely nice and made me feel welcomed. This reinforces the great dedication to customer service I've seen in the past from the Van Bortel service group. Keep up the good work. More
by Manoclass
Employees Worked With
October 04, 2021
No hassle. No real negotiation on price. Friendly. They spent an hour going over features to make sure I was well informed on how to setup and operate truck. They spent an hour going over features to make sure I was well informed on how to setup and operate truck. More
by tomrichhm
Employees Worked With
September 23, 2021
Steve Miller took my order for a new Ford Ranger, on a hand shake! No money down no hassle. Couldn’t be more pleased with the way I was treated hand shake! No money down no hassle. Couldn’t be more pleased with the way I was treated More
by Jdfalcone
September 21, 2021
Excellent customer service! Staff was extremely knowledgeable and made us feel comfortable. Our salesman was very professional, responsive and helped us make decisions that were best for us. knowledgeable and made us feel comfortable. Our salesman was very professional, responsive and helped us make decisions that were best for us. More
by RAN
Employees Worked With
