Van Bortel Ford

2017 Ford Escape If you are in the process of looking for a new vehicle, I highly recommend VanBortel Ford to be the first place you stop. I worked with their Sales a If you are in the process of looking for a new vehicle, I highly recommend VanBortel Ford to be the first place you stop. I worked with their Sales and Finance Department, and they are simply the best. When working with Christin -- she listened to what I was willing and able to pay as to monthly payments and the range of the down payment. She came back with options for the Ford Fusion and Escape with various price points. From there, we test drove both. I made my selection, and then was able to meet with Brandon. Talk about no pressure -- he reviewed with me several of the extended warrant option packages available; told me that I could pick and choose what would best meet my needs and want I wanted. There was simply no pressure. A couple of days later I was back to pick up my new vehicle. Needless to say the experience was the best, and where else when you leave the dealership you give your sales person a hug for all that she did to make it happen. More

F150 regular cab We worked with George Lunney and ordered a 2016 F150 from the factory. George answered all our questions and there was never any pressure. He was av We worked with George Lunney and ordered a 2016 F150 from the factory. George answered all our questions and there was never any pressure. He was available when we called and responded to our e-mails. He took the time to discuss and explain all the features of the truck. We would recommend Van Bortel Ford to any one looking for a vehicle. More

Competent Service This past weekend we were in the area to visit with elderly family members, when our 2003 Grand Marquis broke down. We called the service department o This past weekend we were in the area to visit with elderly family members, when our 2003 Grand Marquis broke down. We called the service department of Van Bortel at 6:45am and they were very gracious to take us as soon as our car could be towed to them. They gave us a new Ford Focus to use for the day and had our car fixed by early afternoon. We had never even heard of this dealership before, but they treated us as if we had been loyal customers for years. We were impressed with the employees, as well as, the service we received. We can confidently recommend them 100 percent. Thank you, Van Bortel, for your excellent service to us! More

F150 Lariat I worked with George Lunney in the purchase of a F150 crew cab that I ordered from the factory. George was very response to e-mails and phone calls wh I worked with George Lunney in the purchase of a F150 crew cab that I ordered from the factory. George was very response to e-mails and phone calls which was very important in my decision to buy from Van Bortel. I have always been a GMC customer and loved my GMC. I switched to Ford because of their most recent reviews and also since Van Bortel was willing to give me the same deal when ordering a truck. This was nice since I purchased only what I wanted. I knew what I should pay for the vehicle before I finalized the purchase and I know I received a good deal. George's responsiveness sealed my interest in working with Van Bortel. I would strongly recommend Van Bortel if you are looking for a Ford and even if not, the new F150's are very nice compared to the GMC More

No hassles and a fair price I purchased a new Ford F150 and the Van Bortel price was fair without haggling. Chris showed me a car with the exact trim level and options that I as I purchased a new Ford F150 and the Van Bortel price was fair without haggling. Chris showed me a car with the exact trim level and options that I asked for. I was never pressured into buying anything that I did not want by either Brandon or Chris. Mark was also helpful in spending a lot of time with me to make sure I knew all the features of my new truck before I drove it off the lot. All the staff that I interacted with were great and I would recommend this dealer to others. More

Best dealership I have been at. Looking for a SUV, carefully with many other dealers, my final one was Van Bortel and they had what I was looking for. I got a 2015 Nissan Juke, and i Looking for a SUV, carefully with many other dealers, my final one was Van Bortel and they had what I was looking for. I got a 2015 Nissan Juke, and in white like I wanted, this dealership treats you as how they want to be treated if our positions were reversed. George Lunney knew what he was doing and answered my questions and more....took home the SUV the very same day. Answered phone calls and emails promptly and with courtesy. More

Van Bortel Ford - Best experience ever! I purchased my third car from Steve Miller earlier this spring. He did a great job finding me the car that I wanted at a fair price. Steve does just a I purchased my third car from Steve Miller earlier this spring. He did a great job finding me the car that I wanted at a fair price. Steve does just a great job that I took my daughter to Van Bortel Ford when she needed a car for college. I will be returning for my 4th car in a few years! More

Van Bortel Ford – One-of-a-Kind Dealer! After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Buil After much deliberation, research and comparison shopping, we decided to purchase a 2016 Ford Edge. To estimate its cost, we used Ford’s online “Build and Configure” tool. Within 21 minutes, we received an email from Matt German, a personable and knowledgeable sales rep at Van Bortel Ford in East Rochester. Matt’s email provided Van Bortel’s selling price for the Edge we had just configured, including current rebates! A few minutes later, he called to personally introduce himself and explain Van Bortel’s pricing and sales policies. We set up an appointment and met Matt, who was armed with answers to every question we posed. After another test drive, we decided to order the Edge. Matt competed the necessary paperwork, and introduced us to Brandon Wood, who explained Ford’s extended warranty and other optional add-on packages. Our new Edge arrived within the original delivery window and we went back to Van Bortel to pick it up. This time, Matt introduced us to Mark Hawkins, a virtual walking encyclopedia of Ford’s latest technology. Mark spent an hour explaining all of the new gadgets and even answered our questions regarding our 2014 Ford Fusion! Finally, Matt introduced us to Bryan Zemaitis, who carefully explained all of the important points in our Ford Credit contract. We have purchased 10 new cars over the past four decades and have never found the experience to be as enjoyable as it was at Van Bortel Ford. Matt, Mark, Brandon, Bryan and the others we met there were friendly, professional and never too busy to answer questions and make us feel like family. From our first impressions through vehicle delivery, Van Bortel Ford has truly been a one-of-a-kind dealer! More

Best experience ever! We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the We were treated like royalty they were all very pleasant only dealership to even try to find Escape we wanted!! Took time to go through how all the new things worked, put blu tooth on my phone didnot have to do. Every single item was addressed! Super experience and employees, recommend Van Bortel in E Rochester very highly!! More

Van Bortal Ford made my experience worth the 45 mile drive. Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubens Van Bortel Ford takes the stress out of purchasing a vehicle. I bought a 2016 F-150; got a great deal, honest up front with no surprises. Lee Daubenspeck Sales Manager and Christen Lanzalaco Sales Rep were second to none in service professionalism, respect and friendliness. And lastly I can't leave out Mark Hawkins Delivery Specialist who gave me all the time I needed going over my F-150 features head to toe . He was attentive to detail and presented with an awesome attitude. Thanks Mark. Van Bortal Ford made my experience worth the 45 mile drive. :-) More