Van Bortel Ford

Dan Happ Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him! Dan was very helpful and nice! He helped me find the car that fit my needs and listened to what I wanted. I definitely recommend him! More

Dan Happ!!!!! Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the se Kind, transparent, genuine, helpful, professional, encouraging, receptive, patient, responsive. All the best traits for working with someone on the second largest purchase of my life. More

The easiest car buying experience I have ever had. Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. I Dan Happ was the most genuine and honest salesman I have ever dealt with in 20 years. He was upfront about pricing, trade-in value, warranties, etc. If you in the market for a vehicle you owe it to yourself to call Dan Happ at Van Bortel Ford !!! More

Awesome buying experience Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying expe Me and my wife went in to just look at 2018 ford explorers Steve miller greeted us and immediately you could tell this was a different car buying experience he was not pushy at all answered all of our questions went over all the options we had and as a result we ended up buying a 2018 Explorer thanks Steve will definitely be back again More

Very Professional dealership We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are ver We just finished purchasing our 3rd vehicle from Claxton Wells at Van Bortel Ford (our 4th from this dealership). The staff we have dealt with are very professional and personable. Claxton showed us all the purchase options available and explained the pros and cons of each. He spent a good deal of time to find the car we wanted and got it to us in a very short time and at a price we feel was very good. More

Warranty Repair My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van My 2015 F150 had what I thought was improper brake rotor wear at 28,000 miles. Van Bortel agreed. After discussions with Ford Customer Service, Van Bortel replaced all four rotors and brake pads, as well as driving me home and back because the service was going to take longer than expected. I could not have asked for better service! More

Strike Three VanBortel, You're OUT!!! I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having seve I have been using the VanBortel Service Department for several years and visit at least monthly due to the high mileage I drive as well as having several cars needing service. Over the last several visits, I have experienced several problems with the quality of the service work performed and recently the customer service at the dealership. The service problems are a leaking oil filter from a regular oil change that required two additional visits to the dealership. One to review the problem as the service department was full and a second to have another oil change performed. As I was on a long trip when the low oil light came on there was also the possibility of engine damage due to the low oil. During a visit to have the wheel bearings changes, the ABS sensor was broken and the vehicle needed to be taken into the dealer a second time for repair. Not a big problem, but another inconvenience. During my two most recent visits, I picked up my car after a brake job to find that the passenger side door had a large dent. Obviously, someone that parked or picked up the vehicle next to mine had slammed their into mine. This was during one of the recent wind storms and there is no way to prove that it was a Van Bortel employee that dented the door, but it was still frustrating that this problem occurred. During my last visit and this is the proverbial straw that broke the camel's back. I waited for over an hour for a ride home. The shuttle was an hour and twenty minute wait. The service department was short staffed due to people calling off work. VanBortel management made no effort to put the customer's first and make sure that people like me were their priority. So it took me over two hours to get home. I don't know what is happening to the service department at VanBortel, but certainly the quality of the workmanship has been poor and recently the customer focus has been lost. Now, VanBortel has lost me as a customer as well. More

Terrific experience across departments with great prices Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Ab Met Paul Bowers when family was looking to get a 2014 Ford CMax and it was one of the smoothest experiences with a car salesman in the last 20 yrs. Absolutely no pressure, completely accessible and very patient when it took 90 days to finally decide - we must have done 5 separate test drives. And the price was lower that the XPlan pricing i could get through work, with no hoops to jump through - their no haggle pricing is similar to the better/best pricing you would see with Truecar. Came in for basic service and snow tires as the All Weather Michelins sucked in snow. Not only did their service guy (Tom, IIRC) beat the BJs price I was quoted, he took the extra time to see if Dunn and Mavis were cheaper and they were. I ended up saving an additional $40 because he went the extra steps. My third great experience was with Bryan Zemaitis in finance. I was about to make a decision on getting the extended warranty and was about to pull the trigger on internet Ford dealer quote, which didn't include taxes. I called Van Bortel as a courtesy from my prior positive experiences and Brian not only got right back to me, he beat the internet pricing by 10%+, including NY State taxes. At every Van Bortel department I've interacted with, I've been very pleased. They seem to me like the Wegmans of car dealers, where their employees go the extra mile and still provide great prices. More

Quick service I was visiting my parents from out of town and my dad was kind enough to loan me his Ford F-150. As I was backing out of the driveway this evening I a I was visiting my parents from out of town and my dad was kind enough to loan me his Ford F-150. As I was backing out of the driveway this evening I accidentally hit the passenger side mirror promptly ripping it off. I immediately looked up Van Bortel Ford and called for help. They asked me to stop by at my convenience so they could assess the damage. I happened to be driving by the shop so I stopped in. Turns out they had the part and replaced the mirror right then and there. This was perfect as I didn't want my parents to have to deal with my mistake. This example of outstanding customer service proves what my dad's been saying for years - that Van Bortel Ford is above all else when it comes to making customers happy. The team should be complemented and recognized for going well above and beyond what was expected. It's because of this experience that I'll begin to recommend Van Bortel to anybody who asks. Thanks. More