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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

October 24, 2018

Professional service Quick Lane service employees are: Courteous, professional, knowledgeable (Kelli and Jim). . Shuttle service is a plus. Work completed in a timely man More

by ExplorerMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2018

Not pushy, easy process Test driving was easy with no commitment. Dan the salesman gave me his phone number and didn't push me to buy. When I came back, everyone was friendly More

by Frank...ly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2018

Quick Lane takes care of problem. Whenever either of my 2 Ford vehicles have any issues that need a service tech VanBortle Ford is where I go. Their service hours are great, and I kno More

by mijo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2018

Quick Lane is great. VanBortel Ford is always polite, friendly and professional. Their service hours are the best. I highly recommend them. I’ve been a customer for over 1 More

by CherNoth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2018

Great experience no trouble at allI the sales person was great There were scratches on the bumper they fixed it with no problem and even buff out the truck More

by Nunzio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Van Bortel Ford responded

Thank you, Nunzio! We really appreciate your feedback and your business! Let us know if we can help with anything else!

October 11, 2018

Always take care of me Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll n More

by Ford owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Anne
October 10, 2018

Excellent team Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating More

by the eagle
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 09, 2018

Good service My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service si More

by Sarge1941
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott in service and Kelly in the quick service
October 08, 2018

Very Professional Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. B More

by Bill M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2018

Steve makes buying or leasing cars a pleasure Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best! More

by bobbarb2552
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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