
Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Professional service Quick Lane service employees are: Courteous, professional, knowledgeable (Kelli and Jim). . Shuttle service is a plus. Work completed in a timely man Quick Lane service employees are: Courteous, professional, knowledgeable (Kelli and Jim). . Shuttle service is a plus. Work completed in a timely manner. Vehicle is clean, not messy or ‘greasy’ after work is completed. More
Not pushy, easy process Test driving was easy with no commitment. Dan the salesman gave me his phone number and didn't push me to buy. When I came back, everyone was friendly Test driving was easy with no commitment. Dan the salesman gave me his phone number and didn't push me to buy. When I came back, everyone was friendly and easy to work with. The finance guy didn't try to push me into any finance options I didn't want. All in all, great service, not pushy, and pleasant all around. More
Quick Lane takes care of problem. Whenever either of my 2 Ford vehicles have any issues that need a service tech VanBortle Ford is where I go. Their service hours are great, and I kno Whenever either of my 2 Ford vehicles have any issues that need a service tech VanBortle Ford is where I go. Their service hours are great, and I know when they service my vehicles I am confident that any and all issues have been addressed and taken care of. I Have 2 other Ford dealerships closer to where I reside but drive the extra distance for peace of mind and always met with polite & friendly employees. More
Quick Lane is great. VanBortel Ford is always polite, friendly and professional. Their service hours are the best. I highly recommend them. I’ve been a customer for over 1 VanBortel Ford is always polite, friendly and professional. Their service hours are the best. I highly recommend them. I’ve been a customer for over 10 years. More
Great experience no trouble at allI the sales person was great There were scratches on the bumper they fixed it with no problem and even buff out the truck experience no trouble at allI the sales person was great There were scratches on the bumper they fixed it with no problem and even buff out the truck good job More
Always take care of me Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll n Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll never look anywhere else. I've purchased vehicles and used service from another dealer in the area and they don't compare to VanBortel. More
Excellent team Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating to features of vehicle products available and sales, and Mark in guiding my wife and me through the intricacies of the computer-controls interfaces. This excellent team resulted in full satisfaction. More
Good service My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service si My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service similar to the same in hospitals. This could be posted on a screen in the customer waiting lounge so the customer could see how the vehicle is progressing. This would also elinate several visits to the service desk to ask the same questions. More
Very Professional Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. B Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. Being in equipment sales, I can fully appreciate dealing with a professional who pays attention to detail. Steve makes the buying process very enjoyable and painless. He is good people. I also want to point out that the service department is top notch as well. Everyone there cares about the customer and really care about the service they provide. I highly recommend that anyone looking to purchase a vehicle include a visit to see Steve. I am confident that you will be happy you did. More
Steve makes buying or leasing cars a pleasure Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best! Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best! More