Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Always take care of me Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll n Even when the manufacturer is less than workable, this dealership steps in to make it right. As long as they continue this level of service, I'll never look anywhere else. I've purchased vehicles and used service from another dealer in the area and they don't compare to VanBortel. More
Excellent team Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating Both Steve Miller and Mark Hawkins are very professional, very helpful,.and very honest and knowledgeable. Steve exhibited this in matters relating to features of vehicle products available and sales, and Mark in guiding my wife and me through the intricacies of the computer-controls interfaces. This excellent team resulted in full satisfaction. More
Good service My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service si My visit was very satisfactory. However I do have a suggestion. If a system could be installed allowing the tracking of your vehicle during service similar to the same in hospitals. This could be posted on a screen in the customer waiting lounge so the customer could see how the vehicle is progressing. This would also elinate several visits to the service desk to ask the same questions. More
Very Professional Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. B Steve Miller was recommended to me by a business associate. My experience with him and the service department has been nothing short of fantastic. Being in equipment sales, I can fully appreciate dealing with a professional who pays attention to detail. Steve makes the buying process very enjoyable and painless. He is good people. I also want to point out that the service department is top notch as well. Everyone there cares about the customer and really care about the service they provide. I highly recommend that anyone looking to purchase a vehicle include a visit to see Steve. I am confident that you will be happy you did. More
Steve makes buying or leasing cars a pleasure Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best! Between myself and the friends and relatives I have brought to Steve he has been responsible for 15 satisfied customer's he is the best! More
I couldn't be happier working with Steve Miller I've worked with Steve on my last three leases at Van Bortel Ford, including my new Ford F-150 this past August. He is a true asset to that dealership I've worked with Steve on my last three leases at Van Bortel Ford, including my new Ford F-150 this past August. He is a true asset to that dealership and I would recommend him to anyone. He's easy to talk to, very knowledgeable and makes the entire sales process very easy. More
Great sales department The sales department was very helpful, friendly and efficient. I enjoy buying vehicles from here with no pressure. I’ve been a customer for 8 years! The sales department was very helpful, friendly and efficient. I enjoy buying vehicles from here with no pressure. I’ve been a customer for 8 years! More
Long Term Customer I have worked with Steve Miller for well over 10 years with more than 50 transactions. The honesty, integrity and efforts are unmatched. His ability I have worked with Steve Miller for well over 10 years with more than 50 transactions. The honesty, integrity and efforts are unmatched. His ability to become a trusted advisor and not just a salesman sets him apart from all others. A true asset for VanBortel Ford!! More
WOW!! I meet Steve about 8 years ago when my wife was looking for a car. I was impressed with his product knowledge, integrity, and professionalism. We ende I meet Steve about 8 years ago when my wife was looking for a car. I was impressed with his product knowledge, integrity, and professionalism. We ended up purchasing a vehicle for my wife and since have purchased over 25 vehicles both personal and for the business. Steve has made the process so easy its almost scary. All it takes is a phone call to let him know what we need and a few days later he shows up at our office with the vehicle! WOW! No shopping!! No hassle!! No BS!! Just plain WOW!! Being in the service business for over 40 years we strive to deliver the WOW experience to our customers. It's that buying experience where when you are done you just have to tell everyone you meet how great it was. I gave Steve a 5 only because I could not give him a 10!! Keep up the great service!! More
Very knowledgeable and helpful! My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th whe My wife and I have been buying and leasing cars and trucks from Steve since 2006! He has helped me order trucks that will allow me to pull our 5th wheel making sure that the truck has the capability to tow my size 5th wheel. He was really helpful when we ordered my wives car making sure that it had everything she wanted. When we decided to lease a vehicle he explained the lease program to us making sure that we fully understood the lease program. He's our go to salesman for ALL our vehicle needs. Always able to take a call before, during and after we purchased our vehicles. More