
Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Drove 1350 miles from Florida to do business here, because of the way they treated me when I lived in Rochester. I saved a lot of money vs buying in Florida, but I still would have come to Van Bortel because of the way they treated me when I lived in Rochester. I saved a lot of money vs buying in Florida, but I still would have come to Van Bortel if the price were the same. More
Van Bortel Ford always takes care of me and I know that making me happy is their highest priority. making me happy is their highest priority. More
Steve Miller and the whole team at Van Bortel Ford are top Notch! I drove 6 hrs to pick up a new Bronco Raptor and trade in my vehicle and they surpassed every expectation I had! Great customer service al top Notch! I drove 6 hrs to pick up a new Bronco Raptor and trade in my vehicle and they surpassed every expectation I had! Great customer service all around. Thank you Steve😀 More
This dealership always gives excellent customer service to its customers. Employees are always helpful, knowledgeable and courteous. to its customers. Employees are always helpful, knowledgeable and courteous. More
Very professional courteous service. Denise Knapp, Advisor, went out of her way to obtain the lowest competitive price for the set of tires purchased through the dealership. Denise Knapp, Advisor, went out of her way to obtain the lowest competitive price for the set of tires purchased through the dealership. More
Van Bortel Ford did our inspection and discovered a recall. They took care of that issue and kept us informed every step along the way. I highly recommend their service department, both friendly and pr recall. They took care of that issue and kept us informed every step along the way. I highly recommend their service department, both friendly and professional. More
Used the quick lane. Was in and out in a flash. Staff always friendly and helpful. Was in and out in a flash. Staff always friendly and helpful. More
I've been buying cars and dealing with service departments for decades and the crew a Van Bortal have never once disappointed me by far the best dealership in the country! Friendly, efficient and departments for decades and the crew a Van Bortal have never once disappointed me by far the best dealership in the country! Friendly, efficient and always a job done well!! And if in a rare time or 2 something wasn't to my liking they have always jumped through hoops to make it right A +++ I will never buy or service a Ford anywhere else Thanks Don Linborg More
Dan helped us with two cars right at the beginning of Covid and then again 6 months later. He made the entire experience easy and it went smoothly from start to finish. Dan is a straight shooter, profess Covid and then again 6 months later. He made the entire experience easy and it went smoothly from start to finish. Dan is a straight shooter, professional and went out of his way to provide excellent service throughout the process. I would highly recommend him for a terrific car buying experience. More
I can't speak highly enough of my Claxton and my experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a For experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a Ford elsewhere. I would rate the service department extremely high as well. Everyone is professional, knowledgeable, and fair. Special recognition to Mr. Tom Anne, Service Department Manager for developing such an excellent team! More