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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. ...
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

July 12, 2023

Drove 1350 miles from Florida to do business here, because of the way they treated me when I lived in Rochester. I saved a lot of money vs buying in Florida, but I still would have come to Van Bortel More

by J. Clark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2023

Van Bortel Ford always takes care of me and I know that making me happy is their highest priority. More

by Nkorba3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Purdie
June 11, 2023

Steve Miller and the whole team at Van Bortel Ford are top Notch! I drove 6 hrs to pick up a new Bronco Raptor and trade in my vehicle and they surpassed every expectation I had! Great customer service al More

by Jim C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023

This dealership always gives excellent customer service to its customers. Employees are always helpful, knowledgeable and courteous. More

by krl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

Very professional courteous service. Denise Knapp, Advisor, went out of her way to obtain the lowest competitive price for the set of tires purchased through the dealership. More

by perryjohnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Knapp
April 27, 2023

Van Bortel Ford did our inspection and discovered a recall. They took care of that issue and kept us informed every step along the way. I highly recommend their service department, both friendly and pr More

by debbygilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

Used the quick lane. Was in and out in a flash. Staff always friendly and helpful. More

by ertel7174
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2023

I've been buying cars and dealing with service departments for decades and the crew a Van Bortal have never once disappointed me by far the best dealership in the country! Friendly, efficient and More

by bigdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug,Tom, Denise and many others in service
January 21, 2023

Dan helped us with two cars right at the beginning of Covid and then again 6 months later. He made the entire experience easy and it went smoothly from start to finish. Dan is a straight shooter, profess More

by Maryjane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2022

I can't speak highly enough of my Claxton and my experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a For More

by nuclear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Anne
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