Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 522 reviews
April 27, 2023
Van Bortel Ford did our inspection and discovered a recall. They took care of that issue and kept us informed every step along the way. I highly recommend their service department, both friendly and pr recall. They took care of that issue and kept us informed every step along the way. I highly recommend their service department, both friendly and professional. More
by debbygilbert
Employees Worked With
April 19, 2023
Used the quick lane. Was in and out in a flash. Staff always friendly and helpful. Was in and out in a flash. Staff always friendly and helpful. More
by ertel7174
Employees Worked With
March 17, 2023
I've been buying cars and dealing with service departments for decades and the crew a Van Bortal have never once disappointed me by far the best dealership in the country! Friendly, efficient and departments for decades and the crew a Van Bortal have never once disappointed me by far the best dealership in the country! Friendly, efficient and always a job done well!! And if in a rare time or 2 something wasn't to my liking they have always jumped through hoops to make it right A +++ I will never buy or service a Ford anywhere else Thanks Don Linborg More
by bigdog
Employees Worked With
Other Employees :
Doug,Tom, Denise and many others in service
January 20, 2023
Dan helped us with two cars right at the beginning of Covid and then again 6 months later. He made the entire experience easy and it went smoothly from start to finish. Dan is a straight shooter, profess Covid and then again 6 months later. He made the entire experience easy and it went smoothly from start to finish. Dan is a straight shooter, professional and went out of his way to provide excellent service throughout the process. I would highly recommend him for a terrific car buying experience. More
by Maryjane
Employees Worked With
August 07, 2022
I can't speak highly enough of my Claxton and my experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a For experience with Van Bortel Ford. I've purchased and leased several vehicles and have always received a fair deal. I wouldn't think of getting a Ford elsewhere. I would rate the service department extremely high as well. Everyone is professional, knowledgeable, and fair. Special recognition to Mr. Tom Anne, Service Department Manager for developing such an excellent team! More
by nuclear
January 31, 2022
Best dealership I've ever transacted with. In these hard times for buyers, they prioritize customer satisfaction over greed. Would 100% recommend them and I will continue doing business with them. times for buyers, they prioritize customer satisfaction over greed. Would 100% recommend them and I will continue doing business with them. More
by NavierAndStokes
November 18, 2021
The rippling affect of COVID affected us with a near fatal crash and our Van being destroyed. Our sales rep, Steve Miller and Van Bortel Ford are working to make our business whole again. While other d fatal crash and our Van being destroyed. Our sales rep, Steve Miller and Van Bortel Ford are working to make our business whole again. While other dealerships are gouging and taking advantage of Van shortages due to COVID production shutdowns by marking up as much as $30k over RETAIL and lying about availability, Van Bortel Ford continues to "hold the line" by continuing to offer their honest "No Nonsense" deals. Ongoing customer relationships over gouging for profit is their priority. Their continued ethics and integrity even in trying times make them our Dealership of choice for over 10 years. More
by Heininger Inc
October 14, 2021
The car service is normally good here, but this time the steering wheel was left greasy and dirty. steering wheel was left greasy and dirty. More
by rcndrappa
Employees Worked With
October 14, 2021
Service reps are knowledgeable and courteous and explain what’s necessary and not pushy on recommended services. what’s necessary and not pushy on recommended services. More
by alapolla
Employees Worked With
