Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 522 reviews
Car issues with purge valve and door latch and ending up ha I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the f I gave this summary for Customer service, timely fashion and keeping me posted on what the issues were. Very professional and will return in the future Thank you !! Van bortle👍😊 More
Very professional and always get the job done right Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! Theses guys are the best, thank you for keeping our vehicles on the road. Very professional, they always get the job done right. Thank you! More
Question of service work I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twic I brought my car in for a recall. They also did an oil change and said they checked fluids. I got it back and the antifreeze was low. I may think twice before bringing it back there. More
Excellent, timely service. Service people were accommodating, rescheduling my appointment, offering shuttle service and ensured I had a loaner. Craig completed the intake and in Service people were accommodating, rescheduling my appointment, offering shuttle service and ensured I had a loaner. Craig completed the intake and informed me of what the work for the wheel barrings would entail and Kristan worked on acquiring a loaner vehicle . More
Great Experience Anthony P was a very good salesman. The Vanbortel experience was as advertised. Low pressure- good price I would recommend this dealership to a frie Anthony P was a very good salesman. The Vanbortel experience was as advertised. Low pressure- good price I would recommend this dealership to a friend or family Thanks again for your service More
Great service! Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfi Always customer centric!! Even when it’s busy and that is often!! Service with a smile always!! Always explains service proved in detail. Very satisfied. More
Always a great experience at VanBortel Ford Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. Friendly and knowledgeable staff, always kept me informed of my vehicle. I like it that they inform me of what’s going on with my car. More
Excellent service Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil Thomas Brownyard is ain excellent service advisor, he is friendly, courteous and he answered all my questions and concerns. Ryan Tellier change my oil & filter and serviced my 2018 Ford Focus SE, he did a great job. More
Easy Going I had a great time looking for my truck Dan was very nice and easy going. He let me take the time to look at as many trucks as I wanted and was always I had a great time looking for my truck Dan was very nice and easy going. He let me take the time to look at as many trucks as I wanted and was always ready to answer any questions. More
Best car buying experience ever!! Car dealerships and car salesman get a bad rap sometimes for being pushy and slimy. Van Bortel Ford is the complete opposite of that. I felt comfortab Car dealerships and car salesman get a bad rap sometimes for being pushy and slimy. Van Bortel Ford is the complete opposite of that. I felt comfortable in that environment and did not feel pressured and scared to buy a car from them. And that was mostly because of the super salesman I bought from named Dan Happ. He was incredibly nice and caring throughout the whole buying process and did not pressure me at all. He went above and beyond with helping me buy this car, more then I would have ever thought a salesman would do. I really felt cared for at Van Bortel Ford! I can not recommend them enough! If you’re looking for a car, go see Dan Happ! More