Van Bortel Ford

Wheel bearing under warranty I needed a new wheel bearing and was close to the end of my 36,000 mile warranty. They couldn’t get me in for the repair before I would go over 36k, I needed a new wheel bearing and was close to the end of my 36,000 mile warranty. They couldn’t get me in for the repair before I would go over 36k, but they scheduled me and still did it under warranty. Beautiful, right? But wait, then my check engine light came on at 36,011 miles and I asked them to check that out too. They replaced the part under warranty anyway. Way better than ANY other dealer that I ever went to. Thank you Van Bortel. I’ll keep sending my friends and family to you for sales and service. More

Good service and price After I moved from Dallas to Rochester, I need to have my first 10k mi maintenance for me F150, after searched on google, I found Van Bortel has a gre After I moved from Dallas to Rochester, I need to have my first 10k mi maintenance for me F150, after searched on google, I found Van Bortel has a great review rate. Then I did the service there and the price is fair enough. I think I'll go Van Bortel from now on. More

New car purchase Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great Everyone we met was friendly and helpful. Dan Happ, our sales rep was 100% professional, knowledgeable and very helpful. His follow up has been great as well. We are very happy. More

Fusion hybrid service Very thorough and helpful great service .I would recommend to get service from this service station/dealer for the Ford fusion hybrid any time great j Very thorough and helpful great service .I would recommend to get service from this service station/dealer for the Ford fusion hybrid any time great job . More

The timing and staff was excellent The timing of getting lease picked out, paperwork done and vehicle home was very good. Paul Bowers went over and beyond to help us out with financing The timing of getting lease picked out, paperwork done and vehicle home was very good. Paul Bowers went over and beyond to help us out with financing and getting a deal worked out for us with Bryan Zemaitis. We couldn't be happier with how professional these two men were with us and friendly. Very pleased. We will ONLY do our business there from now on. More

Great service- Great People- Great Products Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendl Highly recommend Van Bortel Ford..Sales people are friendly and helpful- service is top notch and easy to deal with- even the cashier lady was friendly too.. More

Great overall customer service and experience The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspectio The entire experience at Van Bortle has been an amazing experience. From initial purchase to the few times I’ve been in for an oil change or inspection. Courteous and friendly are the top words that come to mind. I love working with them More

Leased third Escape Paul is great to work with. He made the process simple. I looked at two other types of SUV’s but the Escape won out again. I had a tire issue with Paul is great to work with. He made the process simple. I looked at two other types of SUV’s but the Escape won out again. I had a tire issue with a previous vehicle and when I sought his help, he promptly referred me to Customer Relations. Van Bortel lived up to its motto “there’s nothing we won’t do for you”. More

Lease deal on 2019 Fusion Hybrid The help we received was outstanding. Trevor Carpenter was our primary contact. He was courteous, personable, and helpful throughout without being at The help we received was outstanding. Trevor Carpenter was our primary contact. He was courteous, personable, and helpful throughout without being at all pushy. Trevor made our experience easy and pleasurable. Matt German provided great backup support. The team worked together and creatively to to find just the right vehicle for our needs. More