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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
May 25, 2019
Great customer service Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. Timely, Superior customer service, and a free loaner for the day. Made the day super easy and would secondly recommend Van Bortel to a friend. More
by Fusion
Employees Worked With
May 23, 2019
Oil change helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire helped me after fire where I lost everything including fob keys for two vehicles changed oil as courtesy due to other losses from the fire More
by ODYSSEUS
Employees Worked With
May 22, 2019
Fabulous Service! My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courte My family Has purchased at least 5 vehicles from Van Bortel Ford over the years. They are extremely professional, knowledgable, friendly, and courteous . We do all of our service there as well. They always remember me and make me feel like family! More
by Happy Customer
May 22, 2019
Good with a few issues though My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. Th My family has ALWAYS been happy with the way Van Bortel dealerships are run. Recently we had our f150 in for some pretty extensive engine concerns. The repair took longer than expected, but it seems to have been fixed properly. Additional parts were needed which lengthened the wait, which honestly surprised me. This repair was done without an appointment it should be noted. If we waited for an appointment, it could have taken almost a month most likely. After picking up the truck, it was found to have two additional issues. One was a not/ disconnected hose in the turbo plumbing. Two, missing bolts that fasten the inner fender well to the truck. Neither issue would stop me from returning to this dealer. Kitty and her staff always take care of the customer. The same can not be said of many unfortunately. She trains her staff very well, and knows what it means to serve the public. More
by Bill
Employees Worked With
Other Employees :
Tom Anne Service Manager, Craig and Andy service advisors
May 21, 2019
Truck was ready when they said it would be They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. They even did a job that was not scheduled but completed the task quickly. I really appreciated that. And they did a great job to boot. More
by RayS
Employees Worked With
May 21, 2019
Quality service, if you can wait Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer Van Bortel Ford does quality service for my 2015 Ford Fusion Hybrid. Their service pricing is fair, but not the lowest. They have far better customer service than other Ford dealers in the area. But, you may have to wait longer for them to do the work as they are always busy. Always! More
by nmpro1
Employees Worked With
May 21, 2019
Sales and Service are Top Notch Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a Everyone at Van Bortel Ford has treated myself, and my husband with the upmost respect. I had scheduled my 2014 Focus for it’s 90,000, checkup, with a few minor concerns to be checked. Because my concerns were founded - clutch - service time would be must longer. I was given a car to drive due to this. As for sales, Dan Happ. new I would be in for service and gave me a call to see if I would like to look at some newer cars, with less mileage than my 90,000. I told him I would think about it and discuss it with my husband- Dan did not pressure me, he kindly let me know that he would be there while my car was being serviced. I truly respect the way everyone at Van Bortel cares and serves! Thank you, Deb Housel More
by Dhousel
May 20, 2019
Top quality at fair prices! I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The I'm always so pleased with the excellent service at van bortal ford. You can count on being welcomed and properly cared for every time you return. The service technicians are knowledgeable and do a thorough repair or service each time. More
by Musiclady
May 19, 2019
Oil change Perfect all the way around The amount of time is acceptable Customer service is great Reasonable price That is all I have to say today Perfect all the way around The amount of time is acceptable Customer service is great Reasonable price That is all I have to say today More
by Karen63
Employees Worked With
May 19, 2019
Excellent Car buying experience Walked into the dealership was greeted by Claxton. I told him the car I was interested in and he directed me right to it. He answered the questions I Walked into the dealership was greeted by Claxton. I told him the car I was interested in and he directed me right to it. He answered the questions I had. We spoke about my options for purchase, rebates and such was out the door in less than 2 hours. Would highly recommend them. More
by Imagepro
Employees Worked With
