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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

May 28, 2019

Excellent service! Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance dep More

by Revbob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Awesome job Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. More

by Keeksir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

As always, wonderful!, I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to dri More

by Pam52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

RS service I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was sc More

by Shomare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the More

by Tim mulhall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T More

by Mcmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Easy buying process I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the More

by Lisa Beth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2019

Wonderful service and experience My time there was not wasted like it is at most dealers. They had the vehicle I wanted, gave me the price, no fighting no arguing nothing. Signed for More

by JZenkel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Daubenspeck
Jun 03, 2019 -

Van Bortel Ford responded

Thank you very much!

May 28, 2019

Good experience Dan was great guy to work with. Overall a good experience. Everyone we had contact with was professional .We would recommend this dealership to friend More

by Sylvia 10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2019

Great deal Got a great price without any hassle or games. They were very helpful , knowledgeable, easy to deal with, no pressure tactics ! I will definitely go More

by New truck guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
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