Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Excellent service! Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance dep Prompt, courteous service. Genuine focus on customer and their needs. They go the extra mile to assist and make things seamless! Sales & finance departments both go above and beyond to assist with the sale. Service department has a high level of precision and protect the dignity of customers. More
Awesome job Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. Everytime I go to Van Bortel I get awesome work each time. And the work explained what was done. And everyone is so nice and friendly. More
As always, wonderful!, I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to dri I have always had a good experience at Van Bortel. Everyone is friendly and helpful. I feel they go above and beyond to keep my car safe for me to drive. More
RS service I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was sc I took my car to Van Bortel Ford on recommendation of other RS owners who reported the tecks had done many recalls on the head gasket. I was scheduled right away and provided a loner car. I was called during the repair with updates. This spring I discovered an oil leak related to the head gasket service. With one phone call I was booked and the car was back in for diagnostics. The source of the oil leak was determined and it was repaired as soon as parts were available. I was contacted with updates along the way and back into my car by the end of two weeks. Service department is very friendly and good about staying in touch. Got to meet the Texh working on the car too. A big thanks for figuring out what was wrong and getting me on the road. More
Ford/Van Bortel Terrible I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the I bought a brand Ford Fusion from Van Bortel and the Transmission went at 66K miles, Ford Nor Van Bortel stood behind there product. Tell me why the first scheduled Ford transmission scheduled maintenance is at 100k miles is it will need to be replace as standard wear and tear at 66K I got a lot of I am sorries , but also got a huge bill NEVER BUY A CAR FROM VAN BIRTEL TIM MULHALL More
I drove up for an oil change and was taken immediately! The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! T The people working were very courteous and I was on the road again! They did the oil change and an inspection that I wasn’t aware needed updating! Thanks to all! More
Easy buying process I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the I stopped in knowing what I wanted and was happy that I did not feel pressured or hounded by any sales people. I worked with one person throughout the process. They were able to provide me with exactly what I was looking for. Pricing was reasonable compared to other dealerships and when I picked the vehicle up, there was one person who brought me through every detail of the vehicle and how it works. Overall, a pleasant experience. And a great ride! More
Wonderful service and experience My time there was not wasted like it is at most dealers. They had the vehicle I wanted, gave me the price, no fighting no arguing nothing. Signed for My time there was not wasted like it is at most dealers. They had the vehicle I wanted, gave me the price, no fighting no arguing nothing. Signed for the truck and picked it up a few days later. Everything was fast and easy. And everyone was extremely kind. Best experience I have had. More
Good experience Dan was great guy to work with. Overall a good experience. Everyone we had contact with was professional .We would recommend this dealership to friend Dan was great guy to work with. Overall a good experience. Everyone we had contact with was professional .We would recommend this dealership to friends and family More
Great deal Got a great price without any hassle or games. They were very helpful , knowledgeable, easy to deal with, no pressure tactics ! I will definitely go Got a great price without any hassle or games. They were very helpful , knowledgeable, easy to deal with, no pressure tactics ! I will definitely go back next time for my wife’s new car. Great experience More