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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
May 31, 2019
Great service Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience Can't ask for more work was done on time what I wanted done professionally great people at the desk. All in all a great experience More
by ills
Employees Worked With
May 30, 2019
Great Experience No pressure from the sales staff, made us feel like we were welcome. We did go to another dealer to compare and that was a mistake. Will do business a No pressure from the sales staff, made us feel like we were welcome. We did go to another dealer to compare and that was a mistake. Will do business again with Van Bortel Ford in the future. More
by Ford man
May 30, 2019
Happy experience Family, company & myself enjoyed purchasing and leasing several new & used cars & trucks from the VanBortel family over the years. We just purchased Family, company & myself enjoyed purchasing and leasing several new & used cars & trucks from the VanBortel family over the years. We just purchased a 2016 Ford truck yesterday and our salesman, Mr. Steve Miller who made all our purchases or lease very enjoyable will be the only salesperson we will go to. More
by Otis
Employees Worked With
May 30, 2019
Early Morning Rock Stars They got me in via the Quick Lane at 6:45 A.M. and out the door by 7:45. Easy as 1-2-3! They got me in via the Quick Lane at 6:45 A.M. and out the door by 7:45. Easy as 1-2-3! More
by Landlord Greg
Employees Worked With
May 29, 2019
Staff The staff is amazing. Especially Frank and Kelly over in quick lane. They always have such great attitudes and keep me coming back !! The sales staff The staff is amazing. Especially Frank and Kelly over in quick lane. They always have such great attitudes and keep me coming back !! The sales staff is amazing. Paul sold me and my grandparents a car and we couldn’t be happier with the service and cars! More
by gabbyhermann
May 29, 2019
Easy buying experience They made the car buying experience super easy and that was what I was looking for. There was no pressure and questions I asked were answered quickly. They made the car buying experience super easy and that was what I was looking for. There was no pressure and questions I asked were answered quickly. I have already recommended Van Bortel and Paul to some of my contacts. Really happy with my decision of dealership and car selection! More
by Trigirl2019
May 29, 2019
Great! Great Sales team! Would recommend Vanbortel Ford to anyone! Paul was very Knowledgeable and welcoming to any questions or concerns. The process was qu Great Sales team! Would recommend Vanbortel Ford to anyone! Paul was very Knowledgeable and welcoming to any questions or concerns. The process was quick and easy! More
by ssadler4220
Employees Worked With
Mark Hawkins , Paul Bowers
May 29, 2019
Terrific; As it always is! Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Ms. VanBortel's Mato is "There is nothing we won't do for you"; They truly strive to provide just that! From the Service Underwriter (Andy), Service Mgr. (Tom), Sales Rep. (Steve); All engaged to resolve this situation. Speaking with Greg (Transmission Mechnic), he provided confidence that all would be righted. They fulfilled all that was stated to resolve the issue! Finest & Superior Customer Service in the region! More
by Mcclellan96e
May 29, 2019
The best of everything! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! Simply speaking, we have bought 3 cars at Van Bortel Ford. Our sales person is Steve Miller, that should say it all. We are and have been 100% happy! More
by Dondondon
May 28, 2019
Great service department I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a T I had taken my truck to 2 other dealers and was told there was nothing wrong with it. I took it to Van Bortel and they immediately said there was a Tech bulletin from Ford about it. The service manager drove my truck to verify the issue and that it was related to the Tech Bulletin. They scheduled an appointment and fixed the issue . Runs like new again! More
by Joeroc
Employees Worked With
