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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

June 08, 2019

Well done Good job great service - very customer orientated service dept. Andy is an exceptional customer rep- pleasant,polite and addressed all my quest and co More

by JohnDi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy P
Jun 11, 2019 -

Van Bortel Ford responded

Thank you very much!!

June 07, 2019

Great customer service I had a great customer service experience at van bortel ford. They are very friendly and knowledgeable. Denise was very helpful and let me know exactl More

by Kstarrcowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise
Jun 07, 2019 -

Van Bortel Ford responded

Thank you!

June 06, 2019

Sales Experience Steve made the whole process very easy. Bryan clearly explained the financial side of the transaction. This is the third vehicle I have leased from Va More

by BobT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

Van Bortel Ford responded

Thank you for your continued business!

June 06, 2019

Van Bortel rules This was my first Ford purchase. I’ve bought many Subaru from Van Bortel And decided to see what the Ford division could offer after I went to a More

by The Reef Shoppr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark , Jerry Reyes
Jun 07, 2019 -

Van Bortel Ford responded

Thank you so much!

June 06, 2019

New tires Tires needed to be ordered but arrived quickly; they were able to schedule installation for day after receiving tires. I was prepared to use their shu More

by kathy555
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Ann & Frank from Quik Lane
Jun 07, 2019 -

Van Bortel Ford responded

Thank you so much!

June 06, 2019

Great Experience! We went to a couple different dealers to compare cars and we ultimately chose a Ford because of our experience here. This dealership was so honest, no More

by Negoodnough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Fiorica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2019 -

Van Bortel Ford responded

Thank you so much!!

June 04, 2019

VanBortel Ford I had a great, easy experience with leasing a new Ford Edge with VanBortel Ford. All around great team with knowledgeable, friendly staff! I will ret More

by Epytlak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Wallace
Jun 07, 2019 -

Van Bortel Ford responded

Thank you very much!

June 04, 2019

Problem solved Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. More

by TranzitMan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Andy
Jun 07, 2019 -

Van Bortel Ford responded

Thank you!!

June 04, 2019

Quick Lane Service I only needed a new car battery and went to The Van Bortle Ford Quick Lane and got in and out of there in less than 40 minutes. The staff was friendly More

by NewYork Yankees Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jun 07, 2019 -

Van Bortel Ford responded

Thank you!!

June 02, 2019

Would never go again Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed More

by Srik1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
1.0
This rating includes all reviews, with more weight given to recent reviews.
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