Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Well done Good job great service - very customer orientated service dept. Andy is an exceptional customer rep- pleasant,polite and addressed all my quest and co Good job great service - very customer orientated service dept. Andy is an exceptional customer rep- pleasant,polite and addressed all my quest and concerns - he's the perfect person to have in the job he holds. Very happy w the dealership More
Great customer service I had a great customer service experience at van bortel ford. They are very friendly and knowledgeable. Denise was very helpful and let me know exactl I had a great customer service experience at van bortel ford. They are very friendly and knowledgeable. Denise was very helpful and let me know exactly what was going on the entire time. Would recommend. More
Sales Experience Steve made the whole process very easy. Bryan clearly explained the financial side of the transaction. This is the third vehicle I have leased from Va Steve made the whole process very easy. Bryan clearly explained the financial side of the transaction. This is the third vehicle I have leased from VanBortel. More
Van Bortel rules This was my first Ford purchase. I’ve bought many Subaru from Van Bortel And decided to see what the Ford division could offer after I went to a This was my first Ford purchase. I’ve bought many Subaru from Van Bortel And decided to see what the Ford division could offer after I went to another dealership first. Immediately I realized I should have just come to Van Bortel first. So much less nonsense and a much more enjoyable experience here. Jerry Reyes did an awesome job sourcing the new ford connect for me, and his follow through was fantastic. I will continue to recommend Van Bortel every chance I get. More
New tires Tires needed to be ordered but arrived quickly; they were able to schedule installation for day after receiving tires. I was prepared to use their shu Tires needed to be ordered but arrived quickly; they were able to schedule installation for day after receiving tires. I was prepared to use their shuttle service because of quick scheduling; they provided me with a loaner vehicle, as they are aware I need a vehicle for work. Great service! More
Great Experience! We went to a couple different dealers to compare cars and we ultimately chose a Ford because of our experience here. This dealership was so honest, no We went to a couple different dealers to compare cars and we ultimately chose a Ford because of our experience here. This dealership was so honest, not pushy at all, and very professional. They were not your typical dealer just trying to push a deal, but they showed us all of our options, gave us time to think about what was best for our family, and very timely once we made our decision! Thank you! More
VanBortel Ford I had a great, easy experience with leasing a new Ford Edge with VanBortel Ford. All around great team with knowledgeable, friendly staff! I will ret I had a great, easy experience with leasing a new Ford Edge with VanBortel Ford. All around great team with knowledgeable, friendly staff! I will return for service! More
Problem solved Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. Thank you very much guys for a correctly detecting my problem and fixing it in time. Special thanks to Mike and Andy who worked on it. More
Quick Lane Service I only needed a new car battery and went to The Van Bortle Ford Quick Lane and got in and out of there in less than 40 minutes. The staff was friendly I only needed a new car battery and went to The Van Bortle Ford Quick Lane and got in and out of there in less than 40 minutes. The staff was friendly and helpful. I was charged labor of $20 which I thought was a little excessive but I was out in good time and I now have piece of mind knowing my battery won’t die any minute. More
Would never go again Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed Didn’t even fill air in my car tires after a service How can a service miss the most basic thing. I doubt now if anything but oil was changed More