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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
June 14, 2019
Tires Couldn’t fine my tires that were ordered a month ago. When the job was finished I had to wipe grease off all my wheels. I would expect better attentio Couldn’t fine my tires that were ordered a month ago. When the job was finished I had to wipe grease off all my wheels. I would expect better attention to detail then what I saw. More
by Db134
Employees Worked With
June 14, 2019
Steve Miller is phenomenal! Steve Miller.Excellent to work with. Wont work or deal with anyone else! 8ve leased 3 trucks and bought 1 car. Steve Miller and the while finance team Steve Miller.Excellent to work with. Wont work or deal with anyone else! 8ve leased 3 trucks and bought 1 car. Steve Miller and the while finance team are terrific. More
by B and C Wilson
Employees Worked With
June 13, 2019
Great service at Quick Lane After 2-3 cars purchased at Fairport Ford ( from Jake M) I bought a 2018 Audi two years ago at Garber. I love the car, but I REALLY miss your dealers After 2-3 cars purchased at Fairport Ford ( from Jake M) I bought a 2018 Audi two years ago at Garber. I love the car, but I REALLY miss your dealership. I decided to have you guys do the inspection at the Quick Lane. The folks there could not have been nicer, and I was in and out UNDER the time frame they had first given me. More
by carlady
Employees Worked With
Tom in Quick Lane
June 12, 2019
Great Service Mike Lusk and team went above and beyond my expectations with timeliness and explanation of my cars issue. I will be taking my car there again the nex Mike Lusk and team went above and beyond my expectations with timeliness and explanation of my cars issue. I will be taking my car there again the next time it requires service. Mr. Ruple was also a huge asset to my positive experience. More
by gbarton20@yahoo.com
June 12, 2019
Typical GREAT service and customer focus! As always, the trip to Van Bortel’s Ford was easy to schedule, and I was in and out in an hour! The people are all so friendly and helpful, it’s a ple As always, the trip to Van Bortel’s Ford was easy to schedule, and I was in and out in an hour! The people are all so friendly and helpful, it’s a pleasure to do business with such a customer focused group! Keep up the good work.👍 More
by Scotfree
June 11, 2019
Fantastic service and very friendly staff Van Bortel Ford have been incredibly helpful, friendly and provided high quality service both for my car and for myself. I wouldn’t go anywhere else. Van Bortel Ford have been incredibly helpful, friendly and provided high quality service both for my car and for myself. I wouldn’t go anywhere else. More
by SuzieN
Employees Worked With
June 11, 2019
Problem fixing. The manager at the service department is honest,caring,and takes the time to make your auto issues his. I highly recommend this dealership,and I will The manager at the service department is honest,caring,and takes the time to make your auto issues his. I highly recommend this dealership,and I will continue with my auto business here. I also recommend Claxton Wells for sales, he is very knowledgeable and efficient. More
by isaidangela
June 11, 2019
The number one Ford Dealer, #1 Service. I have been purchasing Fords from VanBortel Ford for many years. Two Mustangs, an Escape, and now a 2020 Platinum Explorer. Why? because I trust th I have been purchasing Fords from VanBortel Ford for many years. Two Mustangs, an Escape, and now a 2020 Platinum Explorer. Why? because I trust their vehicle pricing, and the service. I highly recommend VanBortel Ford. More
by Fitnessdoc
Employees Worked With
Other Employees :
Tom Anne, Quick Lane service desk staff, Paul Bowers
June 08, 2019
Paul Bowers was our salesperson. He was very professional, polite and helpful. He made the process easy and painless. I’ve already recommended Paul to a friend o was our salesperson. He was very professional, polite and helpful. He made the process easy and painless. I’ve already recommended Paul to a friend of mine who is looking for a new truck More
by Retired,LE
Employees Worked With
Paul Bowers
June 08, 2019
Less stressful The showroom environment was pleasant and it was minus the high pressure sales persons that jump on you before you can enter into the showroom. The showroom environment was pleasant and it was minus the high pressure sales persons that jump on you before you can enter into the showroom. More
by Veejay
