Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Amazing customer service! Dan was our salesperson for the second time. He's always straight forward and a pleasure to work with. The dealership itself is very clean. The servic Dan was our salesperson for the second time. He's always straight forward and a pleasure to work with. The dealership itself is very clean. The service department is honest and keeps you informed when necessary. I will continue to go to Dan and Van Bortel for my purchases and service. I highly recommend them. More
Tail light replacement Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has h Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has happened to this vehicle twice. Thank goodness for Van Bortel and the helpful service staff who helped us get the replacement for free. More
Great service, they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day More
Used car purchase As always, Jack and Dan provided us with awesome customer service. We have been repeat customers for years now. Van Bordel is our first choice for n As always, Jack and Dan provided us with awesome customer service. We have been repeat customers for years now. Van Bordel is our first choice for new/used cars and service. Diane and Jim Schreiner More
Great, honest service They are great at having your car service in a timely matter. It’s usually ready by the time they say and sometimes sooner. Keep up the great service. They are great at having your car service in a timely matter. It’s usually ready by the time they say and sometimes sooner. Keep up the great service. More
Exemplary Auto Service I brought my 2013 Mustang GT in for an air bag replacement due to a recall, and a state inspection. The service assistants were curtious and the work I brought my 2013 Mustang GT in for an air bag replacement due to a recall, and a state inspection. The service assistants were curtious and the work on my car was done in a timely manner ( just over an hour). Very satisfied customer! More
Very happy Excellent service done in a timely manner. Free loaner cars for warranty work is always a great feature. Would highly recommend VanBortel Ford for any Excellent service done in a timely manner. Free loaner cars for warranty work is always a great feature. Would highly recommend VanBortel Ford for any service. We’ve never been disappointed with their work. More
No pressure sales experience with personal touch This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, and was able leave without the usual pressure to make a deal. I was happy to return the following week to make the purchase. The dealer I worked with, Trevor, was extremely knowledgeable and I believe genuinely had my best interests at heart. More
The best car buying experience! I could not be more pleased with my experience at Van Bortel Ford. Every team member that I worked with was knowledgeable and friendly. I am so happy I could not be more pleased with my experience at Van Bortel Ford. Every team member that I worked with was knowledgeable and friendly. I am so happy to be a part of the Van Bortel Ford family!! More
Amazing Staff! The Van Bortel showroom was truly amazing. The staff were extremely courteous and professional which resulted in a painless, uncomplicated buying exp The Van Bortel showroom was truly amazing. The staff were extremely courteous and professional which resulted in a painless, uncomplicated buying experience for me. Many thanks to all ! More