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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

June 22, 2019

Amazing customer service! Dan was our salesperson for the second time. He's always straight forward and a pleasure to work with. The dealership itself is very clean. The servic More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you very much Michael!

June 22, 2019

Tail light replacement Van Bortel helped us communicate with Ford regarding our taillight that was filling with water. This obviously a manufacturing defect because it has h More

by AnnBC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Smith
Jun 24, 2019 -

Van Bortel Ford responded

Glad we could help! Thank you!!

June 22, 2019

Great service, they squeezed me in, quality job They could not take me at Quick Lane so service dept got me in at the end of the day More

by Edge7616
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you!

June 21, 2019

Used car purchase As always, Jack and Dan provided us with awesome customer service. We have been repeat customers for years now. Van Bordel is our first choice for n More

by Jim64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you for your continued business!

June 21, 2019

Great, honest service They are great at having your car service in a timely matter. It’s usually ready by the time they say and sometimes sooner. Keep up the great service. More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you Rose!

June 20, 2019

Exemplary Auto Service I brought my 2013 Mustang GT in for an air bag replacement due to a recall, and a state inspection. The service assistants were curtious and the work More

by Blad3101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2019 -

Van Bortel Ford responded

Thank you!

June 20, 2019

Very happy Excellent service done in a timely manner. Free loaner cars for warranty work is always a great feature. Would highly recommend VanBortel Ford for any More

by FordFusionowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 20, 2019

No pressure sales experience with personal touch This is by far the best car buying sales experience I have ever had. I came to the dealership and was able to test drive the vehicle, ask questions, More

by Nkorba3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Coller Carpenter
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

June 20, 2019

The best car buying experience! I could not be more pleased with my experience at Van Bortel Ford. Every team member that I worked with was knowledgeable and friendly. I am so happy More

by carolynne79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pagliaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hawkins
Jun 20, 2019 -

Van Bortel Ford responded

Thank you so much!!

June 20, 2019

Amazing Staff! The Van Bortel showroom was truly amazing. The staff were extremely courteous and professional which resulted in a painless, uncomplicated buying exp More

by Lois Lane
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A tech person to go over the car., Alex Zielke
Jun 20, 2019 -

Van Bortel Ford responded

Thank you very much!

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