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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
June 28, 2019
Van Bortel Ford Does It Again I am very pleased with Craig and Doug on how they helped me with my 95 T-Bird inspection. I was especially pleased with Doug's professionalism in help I am very pleased with Craig and Doug on how they helped me with my 95 T-Bird inspection. I was especially pleased with Doug's professionalism in helping me with a follow up to a low brake and to the technician (I think his name was Shaun) who did the work. Thanks again!!! I hope to keep my T-Bird until it's 25th anniversary.. More
by FordGuy
Employees Worked With
June 28, 2019
Not entirely pleased My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closes My Explorer with 18K miles decided to set the serpentine belt free thanks to a pulley failure. I had it towed to your dealership because it was closest to my residence. When contacted by the service advisor, he asked me if I had an appointment, which of course, I didn't. I was told it would be two days before my Explorer would be repaired, but t shouldn't be more than an hour to an hour and a half of labor, so it shouldn't be too costly. I reminded him it only had 18K miles and was a 2017 model year. He then said it would probably be covered under warranty. Probably....hmmm. Anyway, on a whim, I stopped on my way home from work to make sure my Explorer was locked as I have several accountable pieces of equipment stored inside. I found my Explorer parked all the way to the north end of the lot backed up to the rear access road to Wegmans.....unlocked. Thankfully, nothing was missing. I had asked the tow operator to lock it, but sis not know for sure who was responsible, but was glad I stopped to check. At the end of the following day, I was told my Explorer was ready. I grabbed my keys, signed the warranty repair, and found my Explorer unlocked in the lot. I guess that answers the mystery of who left it unlocked the day before. Now, I do not wish to berate the dealership, but I'm guessing this is a widespread problem. Being in law enforcement, this could have cost me a great deal more than aggravation of waiting two days for a repair. I could have lost vacation days for missing accountable items, or been financially responsible for their replacement. Just saying..... More
by AJ
Employees Worked With
June 27, 2019
Perlman Review As always your dealership is top shelf. Clayton has taken great care of me with my last two leases. Mark was so helpful with setting up the technolo As always your dealership is top shelf. Clayton has taken great care of me with my last two leases. Mark was so helpful with setting up the technology and answering all questions. More
by David Perlman
June 27, 2019
Fast and predictable Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a muc Came in for a few things, alignment/ bulb out/ wipers, and vehicle went right in and work completed quickly on a Saturday afternoon. I expected a much longer wait. More
by Abc4
Employees Worked With
June 27, 2019
Fantastic Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! Dealership is very friendly and easy to work with. Very honest with everything and willing to go the extra mile for you. Highly recommended Vanbortel! More
by sadlerkr22
Employees Worked With
June 27, 2019
Quick Lane Inspection Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for Appreciate the time spent on my 2006 F250 Super Duty Pickup Truck which I purchased New at VanBortel Ford. I was happy everything passed except for the tires. After 13 years on the Original Tires, it was time for new ones. I knew they were ready... and Service got 4 new ones from the warehouse, balanced and installed them, so everything was taken care of in one day! Thanks so much for that, Service ! More
by Paul12345
Employees Worked With
June 24, 2019
Well Done While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was ke While vehicle service isn’t the fun part of car ownership, the dealership delivered on everything they said My car was ready as promised and I was kept posted while I waited I have no complaints More
by Kim&HerEscape
Employees Worked With
June 22, 2019
Always great service! I Brought my car in for an oil change and my car needed a new part and service department handled everything and my car was ready much earlier than I I Brought my car in for an oil change and my car needed a new part and service department handled everything and my car was ready much earlier than I expected! More
by Redcargirl
June 22, 2019
Super Nice Had a great experience at Van Bortel Ford service center. Everyone was very friendly and helpful. Everyone was smiling, even the ones who weren’t work Had a great experience at Van Bortel Ford service center. Everyone was very friendly and helpful. Everyone was smiling, even the ones who weren’t working with me. Quick turn around too. More
by KylieFiesta
Employees Worked With
June 22, 2019
Regular maintenance Oil change and maintenance contract work done on my car. Friendly staff. Quick service. Glad I took the maintenance contract at the time of purchase Oil change and maintenance contract work done on my car. Friendly staff. Quick service. Glad I took the maintenance contract at the time of purchase. More
by Sandy A
Employees Worked With
