Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Thank You, Dan! Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable thr Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable throughout my experience at Van Bortel. Thanks, Dan! More
My 2017 Escape Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few min Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few minutes I was closed out and on my way. The only snag I found was the entrance to the service dept. seemed a little congested and hard to maneuver with all the autos trying to get in and out. Thanks again and I will be back! More
Easy and Friendly Due to traveling for work I needed and was able to do most of the transaction over email. I felt like the dealer wasn’t concerned about making the sal Due to traveling for work I needed and was able to do most of the transaction over email. I felt like the dealer wasn’t concerned about making the sale just that I got a car that I was happy with. This made the transaction much better than any other car buying experience I’ve ever had. i had to push out taking delivery of the car and they accommodated this without even the slightest concern. I will never go anywhere else. More
Honest I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you ad I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you advice and leave the decisions up to the customer. We love Vanbortel Ford! More
Great Servicr Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight for Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight forward. More
QUICK SERVICE DEPT Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is m Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is much appreciated More
Ongoing Transmission issues I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to make things right. More
New Purchase Purchased a 2019 Ford Edge from Van Bortel Ford and we were extremely please with the entire experience. We worked with Dan Happ who did an excellent Purchased a 2019 Ford Edge from Van Bortel Ford and we were extremely please with the entire experience. We worked with Dan Happ who did an excellent job from start to finish, very thorough. Got a frat no hassle deal. More
Salesman Performance Alex Zeikle was our salesman. He was attentive, informative, knowledgeable, and amiable. I bought the 2016 Mini Cooper Countryman because of his app Alex Zeikle was our salesman. He was attentive, informative, knowledgeable, and amiable. I bought the 2016 Mini Cooper Countryman because of his approach to sales. Thanks. More
Friendly, efficient service This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is ex This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is excellent. More