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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

July 07, 2019

Thank You, Dan! Dan was helpful, knowledgeable and delivered top quality service. He explained the process and the vehicle thoroughly and made me feel comfortable thr More

by RebeccaS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2019 -

Van Bortel Ford responded

Thank you so much Rebecca!

July 06, 2019

My 2017 Escape Everything went perfect! I arrived a little early and I was taken care of right away. Walked to the plaza for breakfast came back and within a few min More

by JDP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you so much!

July 06, 2019

Easy and Friendly Due to traveling for work I needed and was able to do most of the transaction over email. I felt like the dealer wasn’t concerned about making the sal More

by Jack123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Fiorica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2019 -

Van Bortel Ford responded

Thank you so much!!!

July 04, 2019

Honest I have never felt pressured regarding repairs on any of our 3 vehicles, that might not be necessary. They always explain the problem and give you ad More

by Blackvelvet54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you very much!

July 04, 2019

Great Servicr Dan was very pleasant saleman to work with. Answered all our questions in a timely and professional manner. Their sales approach is very straight for More

by Mcase003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you!

July 04, 2019

QUICK SERVICE DEPT Helpful..sought out answers to questions did not have answers for...provided a reasonable time expectation..and it took much less then that..this is m More

by Ski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you very much!

July 04, 2019

Ongoing Transmission issues I've had my auto in 4-5 times for various transmission/clutch issues. Ford doesn't seem to care... but this dealership has gone above and beyond to More

by jemerso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you very much, we are happy to help!

July 04, 2019

New Purchase Purchased a 2019 Ford Edge from Van Bortel Ford and we were extremely please with the entire experience. We worked with Dan Happ who did an excellent More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2019 -

Van Bortel Ford responded

Thank you very much!

July 04, 2019

Salesman Performance Alex Zeikle was our salesman. He was attentive, informative, knowledgeable, and amiable. I bought the 2016 Mini Cooper Countryman because of his app More

by Fastfeet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zielke
Jul 06, 2019 -

Van Bortel Ford responded

Thank you very much!

July 03, 2019

Friendly, efficient service This place was highly recommended by a friend and I’m glad I took their advice. Friendly and efficient, great place to buy a car and the service is ex More

by JMM1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Jul 06, 2019 -

Van Bortel Ford responded

Thank you and your friend very much!

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