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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
July 18, 2019
Excellent!!!! We have bought many vehicles from Van Bortel!! Steve Miller has always been our sale person and he is very honest and fair. We always enjoy dealing w We have bought many vehicles from Van Bortel!! Steve Miller has always been our sale person and he is very honest and fair. We always enjoy dealing with him!!! More
by Eileen1644
Employees Worked With
July 18, 2019
Two different parts ordered wrong I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they I purchased a 2018 Ford Explorer on the 10th 2019. It was supposed to be picked up a week earlier but when they went to install the new tow bar, they found out not only did they bring in the wrong one but not until after a hole was cut into the bumper for it lights hook up. So had to order the correct hitch package and a new bumper. The head rest in the 3rd row where broke, wrong parts ordered agin, after two trips they were finally installed, but the leather was torn during installation, so back again to get that repaired. More
by Todd
July 17, 2019
Oil change I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. I stopped by at 629pm for a quick lane oil change. All were kind, helpful and very efficient. We appreciated the quick service. Thank you. More
by Lauren
Employees Worked With
July 17, 2019
New car Steve was a pleasure to work with, he made the buy process painless. He was very professional and listen to our needs. He was able to give us clear an Steve was a pleasure to work with, he made the buy process painless. He was very professional and listen to our needs. He was able to give us clear answer to our questions. More
by Paige
Employees Worked With
July 17, 2019
Always A Stellar Experience I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Any I purchases my vehicle 3 years ago from Van Bortel and I must say I’m always impressed with their professionalism and family oriented atmosphere! Anytime I hand to take my vehicle to be serviced, I know I’m going to receive the best service possibly! It saddens me that I will be moving to Kentucky in September because I can’t see another Ford dealership catering to my needs as this one does! I’ll be popping in periodically to say heyyy! Keep up the awesome work!! More
by Amae
Employees Worked With
Other Employees :
Doug in Service and Tom in the quick lane!!!
July 17, 2019
Easy first service. Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! Arrived at Quick lane early morning. There were five cars ahead of me. I was checked in quickly and out in a hour. It was easy! More
by Mr_fix_it
July 17, 2019
Good buying experience and service experience When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bi When I was buying the truck the sales staff as a whole was great. The finance team was quick and direct. Service has been great obviously you pay a bit more but you pay for what you get. The shuttle service is nice, giving me more options to get to work. The shuttle drivers communicate well with pick up times and expectations. They do not speed and make it clear on when they can try to pick you up. On to the things that could be better. Their has been an over a month wait on service appointments for close to two years now. You do have the drive up fast lane that is first come first serve but that only makes it worse. I think it’s time for an expansion to increase the capacity. I understand it’s millions of dollars but in the long run it will pay off for your customers and more importantly your employees. I will say this being one of 12 cars waiting in the fast lane line at 6:30 am. Most of the employees didn’t seem like they were happy we were there. I think some of that push could be avoided if more appts were available. More
by TheElephant
July 15, 2019
Excellent Experience Claxton, the sales professional was very helpful and knew the products inside and out. He did not rush us into a decision or try to upsell us. Claxton, the sales professional was very helpful and knew the products inside and out. He did not rush us into a decision or try to upsell us. More
by Tom1953
Employees Worked With
July 14, 2019
No one does it better!! I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase exper I’ve purchased more vehicles from Van Bortel Ford now then I can remember!! Each and every sale has been a hassle free and exceptional purchase experience!! Paul Bowers is the best and we highly recommend him!! More
by RysZ71
July 12, 2019
Fast reliable services! Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase ther Had a oil change and tire rotation. Very well done.. I have been very pleased with service at Van Bortel.. Very pleased to have made my purchase there. Thank you. Dick Kievit More
by kiwiusna
Employees Worked With
