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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
July 25, 2019
Purchased a vehicle I leased I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend t I never feel like I am being taken advantage of and I am always treated respectfully. They are efficient and quick and appreciate my time. Recommend them to everyone. More
by School
July 25, 2019
Always excellent consistent service VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider goin VanBortle is the best for purchasing and service of vehicles. Been working with them since 2005. Have purchased 3 vehicles and wouldn’t consider going elsewhere More
by Huber977
Employees Worked With
Other Employees :
Lee Daubenspeck, Paul Bowers
July 24, 2019
Great Experience! Great experience buying my first new vehicle. Leo was very helpful and walked me through everything. will be the first place I go the next time I am Great experience buying my first new vehicle. Leo was very helpful and walked me through everything. will be the first place I go the next time I am looking for another vehicle. More
by rsn1908
Employees Worked With
July 23, 2019
Quick Excellent Service I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, prof I used Vanbortel's Quick Lane for my Fusion's 25000 mile maintenance. The service was quick, complete and reasonably priced. Always friendly, professional and excellent service in the 6 years I've been a Vanbortel customer More
by Fusion
Employees Worked With
July 23, 2019
Great Service Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in t Always friendly and courteous from check in to check out. I was kept informed of the progress and everything that needed to be done was completed in the time I was quoted. More
by Dean
Employees Worked With
July 22, 2019
Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for more than that👍 More
by Smiley C
July 22, 2019
Van Bortel is great! I was desperate to buy a car in one day, and had several license and registration address challenges. Claxton at Van Bortel sold me a Ford Fiesta, new I was desperate to buy a car in one day, and had several license and registration address challenges. Claxton at Van Bortel sold me a Ford Fiesta, new and beautiful. He was kind, and had endless patience. Claxton and Van Bortel are the best team!!! More
by KP
Employees Worked With
July 21, 2019
Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More
by Memens
Employees Worked With
July 20, 2019
Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More
by Berbs27
Employees Worked With
July 20, 2019
UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand or suffer consequences More
by Explorer 2015
