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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
July 22, 2019
Professional Friendly Helpful We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for mo We love going to VB Service for the friendly helpful and professional service. Also our vehicle was serviced in a very timely manner. Can’t ask for more than that👍 More
by Smiley C
July 22, 2019
Van Bortel is great! I was desperate to buy a car in one day, and had several license and registration address challenges. Claxton at Van Bortel sold me a Ford Fiesta, new I was desperate to buy a car in one day, and had several license and registration address challenges. Claxton at Van Bortel sold me a Ford Fiesta, new and beautiful. He was kind, and had endless patience. Claxton and Van Bortel are the best team!!! More
by KP
Employees Worked With
July 21, 2019
Oil change and tire rotation Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. Easy to drop off, check in and they called when it was done. We chose not to wait but it was done quickly. Great service at a good price. More
by Memens
Employees Worked With
July 20, 2019
Nice people great service. I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain I had an excellent service experience, I had a list of little things and they took care of them all. Only complaint was that I was expecting a certain vehicle as a loaner, and did not receive that. But the service was very good. More
by Berbs27
Employees Worked With
July 20, 2019
UNACCEPTABLE WAIT TIMES Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand o Service & Lube Depts need improved response times or lose customers long term. Reputation good and friendly staff but wait time unacceptable. Expand or suffer consequences More
by Explorer 2015
July 19, 2019
Thorough and quick My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessa My experience is more related to the fact that I knew what I wanted. So Paul B was thorough and succinct. He didn't waste my time going over unnecessary details. One of my top two dealerships in the Greater Rochester NY area. Second experience was as good as the first even though it has been a few years. More
by Feignrain
July 18, 2019
Vehicle purchase, routine service The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This v The whole experience was exceptional from Dan who sold us our vehicke to the anaxing service department that keeps it safe and well maintained. This vehicke was for our youngest daughter to drive, will be going there to purchase a new vehicle for my husband and I as well. More
by Mtoy
July 18, 2019
They made it easy. They were very nice, made my first car buying experience easy. I would definitely recommend them to others. In fact i already have done so. They were very nice, made my first car buying experience easy. I would definitely recommend them to others. In fact i already have done so. More
by Poetic311
July 18, 2019
All Aboard!! Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? Customer friendly, comfy waiting room, great employees that bend over backwards and fun snacks, drinks and TV that I commandeer. What’s not to like? More
by Seabreeze James
Employees Worked With
Other Employees :
The boy and girl service writers , Paul Bowers
July 18, 2019
Oil change Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! Van Bortel has always been wonderful to us . We trust them with everyone of our vehicles! They always go above and beyond in their service department! More
by Costello1531
Employees Worked With
