Back

Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Contact Dealership

71 Marsh Rd.

East Rochester, NY

14445

Directions

By Type

Showing 527 reviews

August 04, 2019

Stress free Found Claxton very friendly and genuinely interested in helping me find the truck I wanted. There was no pressure or hype for me in making my decision More

by Ranger larry
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Van Bortel Ford responded

That's what we like to hear, we strive for that experience with every customer! Thank you so much for your business and your recommendations!

August 03, 2019

Easy and fast I feel like I can trust them to tell me what is wrong with my car. I have gone to mechanic who just keep guessing until the problem is fixed. Which co More

by Betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Van Bortel Ford responded

Thank you so much, we certainly strive to fix it right the first time!!

August 03, 2019

Maintenance and inspection As usual, I was taken care of promptly and also given notes on what may be needed in future such as tires. VanBortal will also match pricing on tires More

by Sercu51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Capaldo,, Jimmy Cipolla
Aug 09, 2019 -

Van Bortel Ford responded

Thank you! We look forward to seeing you on your next visit!

August 03, 2019

Awesome We had a great experience at Van Bortle. Everyone was professional, knowledgeable and outstanding. We would highly recommend. We are very happy and wi More

by cdales23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Bowers
Aug 09, 2019 -

Van Bortel Ford responded

We love to hear of happy customers!! We look forward to seeing you on your next visit!

August 03, 2019

Super fast and efficient As soon as I entered the service center, I was pleasantly greeted and my truck was taken by the service team. Less that 30 min later, I was out the do More

by Aep95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Van Bortel Ford responded

Thank you so much, we are glad we could turn it around so quick!

August 03, 2019

Online Ford Purchase Second Ford from VB; first car purchased online. Thanks Claxton for making it so easy. I highly recommend Van Bortel Ford for sales and service. More

by KCP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake McClelland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2019 -

Van Bortel Ford responded

Thank you so much, we strive to make purchasing as easy as possible, even online!

August 01, 2019

Terrific. The vehicle I was looking for was on the lot. Test drive with no hassle. Trade in offer was higher than others. Multiple financings options were prese More

by Pastaman66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Aug 02, 2019 -

Van Bortel Ford responded

Happy customer is what we love to hear! Congratulations on your new vehicle and thank you very much!

August 01, 2019

My Ford Experience I Recieved knowledgeable information and professional advice and service..Thank you .My sales representative worked with my timeframes and personal ne More

by Mike Conley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Aug 02, 2019 -

Van Bortel Ford responded

Thank you so much Mike! We greatly appreciate your business and your feedback!

August 01, 2019

Van Bortel Ford is the way to go! I had great service buying my first car from Van Bortel Ford! I was worried that I was going to be nervous and stressed during the whole process, but More

by eg113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claxton Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hawkins
Aug 02, 2019 -

Van Bortel Ford responded

Thank you so much, we loved reading this feedback! That is the exact experience we strive for every day! Enjoy your new vehicle!!

August 01, 2019

Complete Satisfaction I have recently purchased my third Ford Edge through Van Bortel. The purchasing process gets better every time. It's also helpful that my choice of sa More

by Sally48
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin was very informative and helpful with the new technology on this vehicle , Paul Bowers
Aug 02, 2019 -

Van Bortel Ford responded

Thank you so much for your continued business! We greatly appreciate your feedback!

...
23
...