Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 527 reviews
August 08, 2019
Spa Experience at a Car Dealership I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew t I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew that I made the right decision after everything was done perfectly. What's more, there was follow up after the service was done and they didn't try to sell me on things that I didn't need. Thank you for an amazing experience More
by FahimFix
August 08, 2019
New Car Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident More
by VickiI
August 07, 2019
Great service I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the deale I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the dealership in less than 3 hours. Friendly, helpful service! More
by Pringles
Employees Worked With
August 07, 2019
Already have several times Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy leas Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy lease in 2 years time is expired i will look to van bortel regarding my next lease. More
by Tom p
August 07, 2019
Excellent commitment to customers Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better servic Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better service. More
by Dpickering
Employees Worked With
Denise Knapp, Tom Brownyard, Josh Relyea
August 06, 2019
Always aiming to please Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Havi Each time a go to Van Bortel Ford for service, I am amazed at the fantastic attitude of the employees and how they strive for customer delight!! Having purchased cars from Hoselton, Dorschel Auto Group, Mercedes Benz Of Rochester, and Porsche of Rochester, nobody comes close to treating us the way we are treated at Van Bortel! They have a new customer for life here!! More
by Bob J
August 06, 2019
Best dealer in town Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Kee Will never change dealers. Tommy is awesome. The friendliness and thoroughness is top notch. Will recommend this dealer to friends and family. Keep up the great job. More
by PC
Employees Worked With
August 06, 2019
Reputation is Founded! I had nothing but praise for my salesman Anthony and the Van Bortel experience. Respectful, excellent manners, informational concerning the car, effic I had nothing but praise for my salesman Anthony and the Van Bortel experience. Respectful, excellent manners, informational concerning the car, efficient, sold to my budget! Also I love having a key, not a fob to start my car. Thank you and yes, I will pass it on. More
by Happy Ford Owner
August 06, 2019
Service is everything ! Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars Vanbortel Ford on Marsh Road is the only place I go ! I have purchased many cars from dealers in my life, this is the best ! I have purchased two cars from Vanbortel and contemplating my third ! Although the Ford product is good, it is all about the service. I get email alerts and discounts. The team is talented and excellent in customer Service. Bravo ! More
by Donnalee
August 06, 2019
Most amazing car dealership! Van Bortal Ford has always been amazing and very helpful. I just bought my second car from them and am very happy! Thank you for your help! Van Bortal Ford has always been amazing and very helpful. I just bought my second car from them and am very happy! Thank you for your help! More
by Ford123
