Van Bortel Ford

Great experience Easiest car I ever bought. Our dealer rep, Dan Happ, was friendly, informative, and most importantly, not pushy. I felt I was dealt with fairly and I Easiest car I ever bought. Our dealer rep, Dan Happ, was friendly, informative, and most importantly, not pushy. I felt I was dealt with fairly and I was was given all the time I needed to be comfortable with the product. Mark Hawkins, the technical guy, spent all the time we needed to understand the features of our new car. I would not hesitate to purchase another car from Dan and I would not hesitate to recommend him to others. More

Best Car Dealership in Western NY! I’ve bought numerous cars during my lifetime and this was by far the best experience! I got what I wanted, when I wanted it, for the price I wanted! I I’ve bought numerous cars during my lifetime and this was by far the best experience! I got what I wanted, when I wanted it, for the price I wanted! I would recommend them to my family and friends and look forward to purchasing my next vehicle with them!!! More

Great experience at dealership. Felt loved. Would definitely and have recommend van bortel to others. We Felt loved & price was right. Enjoyed snacks & drinks & surroundings . Car looked like ne Would definitely and have recommend van bortel to others. We Felt loved & price was right. Enjoyed snacks & drinks & surroundings . Car looked like new after wash More

The gold standard for service experience I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They a I purchased my 2016 Ford Edge from another dealer, but didn't like the service. I switched to the team from Van Bortel and couldn't be happier. They are always professional, give accurate time and price estimates, and most importantly, I feel like I can trust their advice. More

Great experience! I recently leased a new Ford Edge from Van Bortel. This was my first experience with leasing, and everyone at the dealership did an excellent job goin I recently leased a new Ford Edge from Van Bortel. This was my first experience with leasing, and everyone at the dealership did an excellent job going through this new process with me. Christin Lanzalaco was great to work with through the whole experience and I really felt she cared about getting the right car for me. After the car came in, I really appreciated all the time Mark spent with me to go over the features and I drove away feeling confident with my new vehicle! More

New Car Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident Excellent Sales and Service! My 5 Star rated 2011 saved my life—needed to buy a new one since it was totaled in an accident More

Spa Experience at a Car Dealership I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew t I traveled from Buffalo to Rochester to get my car serviced here because I read online reviews about this dealership. I was truly satisfied and knew that I made the right decision after everything was done perfectly. What's more, there was follow up after the service was done and they didn't try to sell me on things that I didn't need. Thank you for an amazing experience More

Already have several times Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy leas Solid sales and superior service department. Bob and Tom are outstanding. We have purchased and leased a total of five vehicles. Once my Chevy lease in 2 years time is expired i will look to van bortel regarding my next lease. More

Great service I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the deale I walked in with no appointment and they got my car in quickly. They took care of an inspection, oil change and new brakes and I was out of the dealership in less than 3 hours. Friendly, helpful service! More

Excellent commitment to customers Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better servic Vanbortels advertising says they would do anything for you and they live up to it! These folks treat you Like Family, you won't find any better service. More