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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
August 17, 2019
Quick Lanes the works Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford More
by Ernest
Employees Worked With
August 17, 2019
Outstanding. First time I have ever had a car ordered from Great experience. 4 th vehicle purchased from van bortel. Love my 2015 f150 that I traded on a new f150 that I ordered from the factory. Love it Great experience. 4 th vehicle purchased from van bortel. Love my 2015 f150 that I traded on a new f150 that I ordered from the factory. Love it More
by Loo C
Employees Worked With
Jerry Reyes
August 17, 2019
The Best As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than 30 cars, including many makes that no longer exist and used more service providers than I can count, VB Ford Service Department is THE BEST... Bill Brindle More
by billyB
August 17, 2019
Dan Happ is the best dealer This has been the best experience dealing with Dan Happ .. I will be sending people his way , very professional and polite young man. Number 1 This has been the best experience dealing with Dan Happ .. I will be sending people his way , very professional and polite young man. Number 1 More
by George
Employees Worked With
August 17, 2019
Great experience I recently bought an F150 Lariat from Van Bortel Ford. Dan was an excellent salesman who helped me custom order the truck and walked me through everyt I recently bought an F150 Lariat from Van Bortel Ford. Dan was an excellent salesman who helped me custom order the truck and walked me through everything to expect. Price was unbeatable. Highly recommend Van Bortel Ford. More
by nvolonino
August 17, 2019
Flex service Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Def Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Definately a first class, gold star dealership. More
by Revbob
August 17, 2019
Never deliver on promised repairs always must go second time On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. More
by Hurena
Employees Worked With
August 15, 2019
Excellent in every way possible! Al Hawkins and team are awesome. Every question I had was answered and the service top-notch. These are the reasons we keep coming back, lease number Al Hawkins and team are awesome. Every question I had was answered and the service top-notch. These are the reasons we keep coming back, lease number 4 now and NEVER a problem! More
by K. Dubb
August 12, 2019
Brought my Escape in for a recall This was my first time going to this dealer and everyone I dealt with with so helpful and friendly! I will definitely go back again! This was my first time going to this dealer and everyone I dealt with with so helpful and friendly! I will definitely go back again! More
by JL
Employees Worked With
I don’t know the names of people that helped me.
August 12, 2019
Quick lane stop before road trip I purchased a used Lincoln from my neighbor, who always had his car serviced by Van Bortel. I stopped by the Quick Lane on a Thursday evening Igor an I purchased a used Lincoln from my neighbor, who always had his car serviced by Van Bortel. I stopped by the Quick Lane on a Thursday evening Igor an oil change and to have a new hub cap installed. The 2 young men who greeted me in the Quick Lane were very friendly and courteous and promised to look my car over after I explained I’d be driving to Pennsylvania the next day. In less than an hour, my car was ready to go and I couldn’t have been happier. I will bring my car to Van Bortel whenever it needs service and already recommended them to 3 friends. Thank you! More
by Terbear44
Employees Worked With
