Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 527 reviews
August 18, 2019
Dan Happ is the best dealer This has been the best experience dealing with Dan Happ .. I will be sending people his way , very professional and polite young man. Number 1 This has been the best experience dealing with Dan Happ .. I will be sending people his way , very professional and polite young man. Number 1 More
by George
Employees Worked With
August 18, 2019
Transparency Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in b Friendly, helpful, and responsive. I would have given 5 stars but the lack of transparency when it comes to trade-in value could be better. trade-in based on local auction deals, i dont believe the public has access to that knowledge. If you are used to negotiating with dealerships, Van Bortel might not be your dealership of choice. However, Overall the price of the vehicle was good. It appears Ford is now competing more with other brands by offering larger rebates than in the past. If rebates are not large, going to another dealership is a must to compare costs. I considered Van Bortel 2 yrs ago but put off by one salesman. Different salesman made the difference. More
by Ford guy
August 18, 2019
Awsome Would rather go to dentist. Until I came to Van Bortel. No haggle. Wonderful experience. No stress. 100% satisfaction. Loved my salesman. Absolutely Would rather go to dentist. Until I came to Van Bortel. No haggle. Wonderful experience. No stress. 100% satisfaction. Loved my salesman. Absolutely would recommend to everyone. More
by Satisfied customer
Employees Worked With
August 17, 2019
Slow leak tire patched in a jiffy 😊 Once again, Van Bortel Service does a stellar job. Found the issue with my tire, fixed it and had my car back within a couple hours. Fantastic shuttl Once again, Van Bortel Service does a stellar job. Found the issue with my tire, fixed it and had my car back within a couple hours. Fantastic shuttle service - courteous and professional. More
by Adiliberto
August 17, 2019
Car wash Great service but it would’ve been nice if my car had been washed when I arrived at the end of the day to pick it up. Great service but it would’ve been nice if my car had been washed when I arrived at the end of the day to pick it up. More
by Abcdef
Employees Worked With
August 17, 2019
Best dealership in the USA! They're busy, but they're busy because they're the best and everyone knows it! Trustworthy, honest, and truly believe in taking care of their customer They're busy, but they're busy because they're the best and everyone knows it! Trustworthy, honest, and truly believe in taking care of their customers!! More
by Jer93l
Employees Worked With
August 17, 2019
Quick Lanes the works Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford Arrived at 4:30 for the works service at was done and leaving at 5:30 very satisfied yes I would highly recommend Van Bortel Ford More
by Ernest
Employees Worked With
August 17, 2019
The Best As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than As always, VB Ford service is simply fantastic...they are polite, friendly, helpful, and most importantly effective & efficient...I've owned more than 30 cars, including many makes that no longer exist and used more service providers than I can count, VB Ford Service Department is THE BEST... Bill Brindle More
by billyB
August 17, 2019
Flex service Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Def Great dealership. Awesome service, best customer service,. Honest and trustworthy. They go the extra mile to make sure customers are satisfied. Definately a first class, gold star dealership. More
by Revbob
August 17, 2019
Never deliver on promised repairs always must go second time On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. On my last visit for thecworks I requested that they look at my reverse sensors they said they were recalibrated and fixed. No they still don’t work. More
by Hurena
Employees Worked With
