Van Bortel Ford

Great service department for this Ford Family Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can wait, with a fair price. The staff has always been fantastic, highly recommend. More

Nothing they won’t do for you Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. More

❤️ Van Bortel Ford!!! Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got both with Van Bortel Ford and my salesman, Dan Happ was outstanding! Love my new Escape Titanium. More

Recall Repair Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other For Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other Ford dealerships to go Van Bortel Ford for sales and service. More

Pleased Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. More

Great service I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. I was waiting for an oil change and it took longer than expected. The first filter they put in was defective and oil leaked - they had to start over. Not only did they take my car to get washed, everything was free of charge. Very customer friendly! More

Satisfied customer I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on I am very satisfied overall. I would recommend explaining all of the extra fees up front so Buyer is aware that the final cost will be higher based on those additional fees. More

Service is always great Kelly in Quicklane always ends up being there when I drop off either vehicle. She is always very nice and knowledgeable. For the last few years we hav Kelly in Quicklane always ends up being there when I drop off either vehicle. She is always very nice and knowledgeable. For the last few years we have brought our vehicles (even our Jeep) for our inspections, oil changes, and tires. Timing is usually within a couple hours at the most, which is very helpful! More

Poor Service and Communications Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour Had an appoint and said the repair would take 4-6 hours so I left the vehicle. Called mid afternoon and my vehicle hadn’t been into the shop. An hour later received a call that it was done. Poor, just plain poor! More

Great customer service! Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles se Tom Anne and his service department truly are the best at customer service! We have 4 fords in our family and I never hesitate to have our vehicles serviced at Van Bortel Ford. They go above and beyond to be sure the customer is informed and satisfied with all service performed. It’s rare for a dealer to take the time and explain each step of a repair and more importantly, stand behind their work. Also, their extended service hours and the ability to provide alternate transportation is just another reason why Their’s only one choice for our family. Thank you Van Bortel Ford! The Chaffee’s Fairport, NY More