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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
August 30, 2019
First new car in 27 years Very easy process at Van Bortel Ford. The reasonable price I found online was the price after my test drive, no gimmicks. I also felt no pressure when Very easy process at Van Bortel Ford. The reasonable price I found online was the price after my test drive, no gimmicks. I also felt no pressure when I declined any extra warranty or offers of that kind. Alex Z. Was an easy going no pressure salesman, I will and already have recommended him to people. More
by Sc
Employees Worked With
Other Employees :
Austin that show me vehicle electronics , Alex Zielke
August 30, 2019
They do things the right way Van Bortel does things the right way, from not having pushy sales people to having straightforward paperwork (to the extent legally possible) and maki Van Bortel does things the right way, from not having pushy sales people to having straightforward paperwork (to the extent legally possible) and making the sales process as quick and painless as possible, and even doing a great job with service and minimizing the costs to their customers. Love doing business with this team! More
by slayton22
August 30, 2019
Harlan Wetherby They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would de They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would definitely be back. More
by Sarge
August 29, 2019
Fast, Friendly, and Professional Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices a Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices are very reasonable. They always seem to be a step above some of the other local dealers I deal with. More
by Mwalton8
Employees Worked With
August 29, 2019
F150 service visit Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every concern. More
by Stevesredc4
Employees Worked With
August 29, 2019
Very satisfied Friendly and courteous staff, very thorough and informational. Have always done all of our service work at Van Bortel Ford. Great business hours. Fair Friendly and courteous staff, very thorough and informational. Have always done all of our service work at Van Bortel Ford. Great business hours. Fair rates More
by Jim Frank
August 28, 2019
Very knowledgeable and decent I was in a pickle when my car died in Canada. Had it flatbed trucked to the dealer. They were great, kept me informed and willing to negotiate a bit o I was in a pickle when my car died in Canada. Had it flatbed trucked to the dealer. They were great, kept me informed and willing to negotiate a bit on a raft of repairs--for which I was very appreciative. More
by Paul in Rochester
August 28, 2019
Quick lane perfection The quick lane people at the desk actually remember me and my previous vehicle. This is amazing as to the volume of people that they deal with, and I The quick lane people at the desk actually remember me and my previous vehicle. This is amazing as to the volume of people that they deal with, and I am not a frequent customer. I have purchased all my ford vehicles there and they service them at the scheduled intervals. I would fully recommend van Bortel ford, sales and service, to anyone looking to buy or service a ford within 200 miles of this place More
by Wilxter359
August 27, 2019
Repairs I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running t I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running the best it’s ever run. Great service More
by DMangano
Employees Worked With
August 26, 2019
Recent service visit My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate r My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate request for me. More
by Edgeowner
Employees Worked With
