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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
August 29, 2019
Very satisfied Friendly and courteous staff, very thorough and informational. Have always done all of our service work at Van Bortel Ford. Great business hours. Fair Friendly and courteous staff, very thorough and informational. Have always done all of our service work at Van Bortel Ford. Great business hours. Fair rates More
by Jim Frank
August 28, 2019
Quick lane perfection The quick lane people at the desk actually remember me and my previous vehicle. This is amazing as to the volume of people that they deal with, and I The quick lane people at the desk actually remember me and my previous vehicle. This is amazing as to the volume of people that they deal with, and I am not a frequent customer. I have purchased all my ford vehicles there and they service them at the scheduled intervals. I would fully recommend van Bortel ford, sales and service, to anyone looking to buy or service a ford within 200 miles of this place More
by Wilxter359
August 28, 2019
Very knowledgeable and decent I was in a pickle when my car died in Canada. Had it flatbed trucked to the dealer. They were great, kept me informed and willing to negotiate a bit o I was in a pickle when my car died in Canada. Had it flatbed trucked to the dealer. They were great, kept me informed and willing to negotiate a bit on a raft of repairs--for which I was very appreciative. More
by Paul in Rochester
August 27, 2019
Repairs I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running t I was notified soon after I dropped my vehicle off what work needed to be done and pricing. The work was done in a timely fashion. My car is running the best it’s ever run. Great service More
by DMangano
Employees Worked With
August 26, 2019
Nothing they won’t do for you Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. Today I’m the proud owner of a 2020 Explorer Platinum. Best Ford dealership in Rochester, NY, thank you Vanbortel Ford you really really roc. More
by RonG
August 26, 2019
Recent service visit My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate r My recent visit to VanBortel Ford was for a new set of tires. The service was great as always. The service advisor Denise, even submitted my rebate request for me. More
by Edgeowner
Employees Worked With
August 26, 2019
Great service department for this Ford Family Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can Mostly getting scheduled service on our Mustang, Taurus & Fiesta ST but on the rare occasions of repairs, they are clear on what's needed and what can wait, with a fair price. The staff has always been fantastic, highly recommend. More
by baldwinme
Employees Worked With
August 26, 2019
❤️ Van Bortel Ford!!! Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got Thank you Van Bortel Ford for an awesome buying experience. I don’t like to dicker and I do my research so I know a fair price and trade value. I got both with Van Bortel Ford and my salesman, Dan Happ was outstanding! Love my new Escape Titanium. More
by W. Richards
August 25, 2019
Pleased Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. Service was performed on a warranty item. In addition I asked the technician to perform another check and this was done quickly and with no pressure. More
by DW
Employees Worked With
August 25, 2019
Recall Repair Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other For Great service! Everyone was very helpful and courteous. Work was completed well within the estimated time. Will drive the extra miles past other Ford dealerships to go Van Bortel Ford for sales and service. More
by MikeP
Employees Worked With
