Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Very fast Quick service! My recall stated it would be 1.5 to 2 hours. They finished in half an hour and the service tech brought the keys to me personally. Quick service! My recall stated it would be 1.5 to 2 hours. They finished in half an hour and the service tech brought the keys to me personally. Most excellent! More
First Car! This was my first experience buying a new car and everyone at Van Bortel was so helpful! They took time to explain price break downs, found me availab This was my first experience buying a new car and everyone at Van Bortel was so helpful! They took time to explain price break downs, found me available discount and rebates, etc. Even with lots of back and forth on my end, the team was able to get me into a new vehicle in less than a week! One the day of pick up, I was even taught how to use every single button and piece of technology in my vehicle so I felt comfortable driving off the lot. Thank you all so much! More
First new car in 27 years Very easy process at Van Bortel Ford. The reasonable price I found online was the price after my test drive, no gimmicks. I also felt no pressure when Very easy process at Van Bortel Ford. The reasonable price I found online was the price after my test drive, no gimmicks. I also felt no pressure when I declined any extra warranty or offers of that kind. Alex Z. Was an easy going no pressure salesman, I will and already have recommended him to people. More
They do things the right way Van Bortel does things the right way, from not having pushy sales people to having straightforward paperwork (to the extent legally possible) and maki Van Bortel does things the right way, from not having pushy sales people to having straightforward paperwork (to the extent legally possible) and making the sales process as quick and painless as possible, and even doing a great job with service and minimizing the costs to their customers. Love doing business with this team! More
Harlan Wetherby They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would de They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would definitely be back. More
Thank you Van Bortel!! This was my first lease. Christin and Alex were personable, easy to talk to, and couldn’t have made me feel more comfortable. They made the whole proc This was my first lease. Christin and Alex were personable, easy to talk to, and couldn’t have made me feel more comfortable. They made the whole process stress-free and took care of everything. Not only am I completely in love with my new Ford Escape, but I also left feeling as though all of my questions were answered. Thank you for going above and beyond! More
Excellent client and technical service. Cibsidering time if day and the month the time to inspect vehicle was much shorter than anticipated. It is always a pleasure dealing with staff in you Cibsidering time if day and the month the time to inspect vehicle was much shorter than anticipated. It is always a pleasure dealing with staff in your Service Dept. More
Serviced my truck quickly I had an issue with my F-350 which I used to tow my 5th wheel camper. This happened three days before we were leaving on a camping trip. Van Bortel Fo I had an issue with my F-350 which I used to tow my 5th wheel camper. This happened three days before we were leaving on a camping trip. Van Bortel Ford got me in quickly for service and I was able to go camping as planned. More
Fast, Friendly, and Professional Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices a Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices are very reasonable. They always seem to be a step above some of the other local dealers I deal with. More
F150 service visit Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every concern. More