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Van Bortel Ford

East Rochester, NY

4.7
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 522 reviews

September 04, 2019

Very fast Quick service! My recall stated it would be 1.5 to 2 hours. They finished in half an hour and the service tech brought the keys to me personally. More

by F150sport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Van Bortel Ford responded

We are so happy we could get your recall taken care of quickly, we understand how important vehicle safety is! Thank you so much!

August 31, 2019

First Car! This was my first experience buying a new car and everyone at Van Bortel was so helpful! They took time to explain price break downs, found me availab More

by brooke f.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Sep 16, 2019 -

Van Bortel Ford responded

Congratulations on your first new car! We are so glad we could help make the experience fun for you! Thank you for choosing Van Bortel Ford and if there is anything we can help with, please let us know!

August 30, 2019

First new car in 27 years Very easy process at Van Bortel Ford. The reasonable price I found online was the price after my test drive, no gimmicks. I also felt no pressure when More

by Sc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin that show me vehicle electronics , Alex Zielke
Sep 16, 2019 -

Van Bortel Ford responded

Thank you so much for your recommendations! We sincerely appreciate you choosing Van Bortel Ford. We strive to make car buying as easy and pain free as possible!

August 30, 2019

They do things the right way Van Bortel does things the right way, from not having pushy sales people to having straightforward paperwork (to the extent legally possible) and maki More

by slayton22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Van Bortel Ford responded

Thank you so much for continuing to choose Van Bortel Ford! We strive to make buying and servicing your vehicle as easy and efficient as possible!

August 30, 2019

Harlan Wetherby They took care of everything, couldn't ask for any thing more. Very informative, polite , Very good people to work with. Always has been. I would de More

by Sarge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Van Bortel Ford responded

Thank you so much for your continued business! We sincerely appreciate you choosing Van Bortel Ford!

August 30, 2019

Thank you Van Bortel!! This was my first lease. Christin and Alex were personable, easy to talk to, and couldn’t have made me feel more comfortable. They made the whole proc More

by LauraK
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christin Lanzalaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Zielke
Oct 16, 2019 -

Van Bortel Ford responded

Thank you so much for your business and your wonderful feedback! We are so happy you love your new Escape, and are confident with the experience you had with Van Bortel Ford. Please let us know if you have any additional questions or if we can assist with anything else!

August 30, 2019

Excellent client and technical service. Cibsidering time if day and the month the time to inspect vehicle was much shorter than anticipated. It is always a pleasure dealing with staff in you More

by Dan D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Van Bortel Ford responded

Thank you so much for your continued business! We look forward to seeing you on your next visit!

August 30, 2019

Serviced my truck quickly I had an issue with my F-350 which I used to tow my 5th wheel camper. This happened three days before we were leaving on a camping trip. Van Bortel Fo More

by David L
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Van Bortel Ford responded

We are so happy we could get you back on track for your trip! Thank you for choosing Van Bortel Ford!

August 29, 2019

Fast, Friendly, and Professional Always like doing business with Van Bortel fast, friendly, and professional. I never feel like I’m trying to be up sold on anything and there prices a More

by Mwalton8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Van Bortel Ford responded

Thank you so much! We only try to inform customers of what may need attention in the future, not scare them into doing it that day if it isn't necessary. We will only highly recommend something if we think it is a safety concern. We sincerely appreciate your 5-star rating and look forward to seeing you on your next visit!

August 29, 2019

F150 service visit Exceptional service at Van Bortel Ford! I am totally satisfied with the recent work performed on my F150 truck. Steve Ruple personally addressed every More

by Stevesredc4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Van Bortel Ford responded

We are so happy you are satisfied with your recent service visit! We strive to make sure that every customer is completely satisfied the first time! Please let us know if we can assist with anything else!

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