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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
November 03, 2019
Super conscientious Service Department. (This visit used the Quick Lane.). Service performed as promised and within the time frame estimated by the professional service technician Kelly D. Kelly is a t the Quick Lane.). Service performed as promised and within the time frame estimated by the professional service technician Kelly D. Kelly is a tremendous asset to this dealership as she relates quickly to customers and customer concerns. All good, IMO Van Bortel Ford is tops in service. More
by Michael
November 01, 2019
They had the best price out of 3 dealers that I went to. The process was so easy and there was no pressure. That is the way purchasing a new car should be! The process was so easy and there was no pressure. That is the way purchasing a new car should be! More
by Alanctot17
Employees Worked With
Alex Zielke
October 21, 2019
2019 Ford Expedition Max Pleasure working with Steve Miller! No pressure sales! This is my third truck buying from Steve Miller. Would definitely buy from Steve Miller again! Pleasure working with Steve Miller! No pressure sales! This is my third truck buying from Steve Miller. Would definitely buy from Steve Miller again! Thank you! More
by Jim
Employees Worked With
October 14, 2019
Great service Fixed my recall this year last year found a mouse nest. Very pleased. Called me and kept me updated, the driver picked me up at work within 10 minut Fixed my recall this year last year found a mouse nest. Very pleased. Called me and kept me updated, the driver picked me up at work within 10 minutes More
by Joanne T
Employees Worked With
October 11, 2019
VanBortel has been my Ford Dealer of choice because of their quality of service from the purchase of my vehicles throughout the lifetime of my vehicles for the past 20 years. I’m very thankful for the their quality of service from the purchase of my vehicles throughout the lifetime of my vehicles for the past 20 years. I’m very thankful for the attention to detail and thoroughness of work that i’ve received. I give them a ten out of ten overall. More
by Dean
Employees Worked With
Other Employees :
Alex Zielke
October 08, 2019
Always fantastic service. I'm always provided with a loaner, job is done right the first time, and the service department has always been honest. loaner, job is done right the first time, and the service department has always been honest. More
by Daniel Kellman
October 05, 2019
Recent Service App't Service was fast and complete. Everyone was very professional. I always use Van Bortel for service on all my Ford vehicles and I have never had a prob Service was fast and complete. Everyone was very professional. I always use Van Bortel for service on all my Ford vehicles and I have never had a problem. I always make an appointment for service so I don't have to wait in the QuickService lane. More
by skip's truck
September 18, 2019
Awesome as Usual! I started going to Van Bortel with my 2009 Ford F150 and now I take all my family vehicles there. Most recent visit was to purchase a new Wrangler ti I started going to Van Bortel with my 2009 Ford F150 and now I take all my family vehicles there. Most recent visit was to purchase a new Wrangler tire that caught something in the sidewall. They replaced my tire, changed my spare back, fixed a leak in another tire to boot. While I was there I did the Works Package to change my oil and filter, check all fluids and rotate my unlucky tires. The service folks are always patient and knowledgeable. They have coffee out, snacks. One day in the summer Kitty had a food truck out front with free lunch and drinks. Pretty impressive service, especially considering how busy they always are! Thank you! Se you next time More
by Belknap Woods
September 08, 2019
Quick and efficient I went to Quick Lane to get my car a NYS Inspection. It only took about 1/2 hour and my inspection was done. They also answered all my concerns about I went to Quick Lane to get my car a NYS Inspection. It only took about 1/2 hour and my inspection was done. They also answered all my concerns about my car and it's service intervals. More
by Jw43
September 04, 2019
Best new car sales experience I ever had! I can’t say enough good words about Jerry Reyes and the sales team. The purchase of my new F150 was by far the best sales experience I ever had. I wil I can’t say enough good words about Jerry Reyes and the sales team. The purchase of my new F150 was by far the best sales experience I ever had. I will recommend Van Bortel to all my friends. More
by Steve F150
