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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
April 18, 2020
Brought my car in for repair on a Saturday without an appointment. The service staff were very helpful. Had the car diagnosed and repaired within two hours. Friendly, courteous and knowledgeable. appointment. The service staff were very helpful. Had the car diagnosed and repaired within two hours. Friendly, courteous and knowledgeable. More
by cdk
Employees Worked With
March 09, 2020
Great Experience Steve Miller is the best!! What ever it takes Steve will be there to get you what you want in a car he takes the time to listen to what your needs are Steve Miller is the best!! What ever it takes Steve will be there to get you what you want in a car he takes the time to listen to what your needs are. More
by amesserino
March 09, 2020
VanBortei has been servicing my cars since 2004. Whether it is routine service or a major repair, I trust the service department recommendations and have them do the work. it is routine service or a major repair, I trust the service department recommendations and have them do the work. More
by Dave A.
Employees Worked With
February 26, 2020
Van Bortel Ford is a great place to have your car serviced. I had my oil and filter changed using Quick Lane. Within an hour it was done and I was on my way. serviced. I had my oil and filter changed using Quick Lane. Within an hour it was done and I was on my way. More
by Jw43
February 24, 2020
Great people! Kitty’s crew is my nickname for them. Very professional and they listen to you carefully. By the way I’ve been very happy with the vehicle they suggested! Very professional and they listen to you carefully. By the way I’ve been very happy with the vehicle they suggested! More
by rushenergy56
February 21, 2020
I was very pleased with service. Courteous service. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner. Waiting area is very comfortable. Service rep, Frank Capaldo was excellent. He kept me well informed in a kind and courteous manner. More
by bellencarr
February 17, 2020
Always a pleasure when I drop off my vehicles before work. Porters are always friendly and remember me! The Service Advisors are the best, not to mention the techs are also the best! I wouldn't bring m work. Porters are always friendly and remember me! The Service Advisors are the best, not to mention the techs are also the best! I wouldn't bring my cars anywhere else! More
by George1963
February 12, 2020
Replaced broken and leaking valve stem Was able to drive in without an appointment. Although a bit of a wait, the job was done professionally and reasonably priced. Worth the wait! Was able to drive in without an appointment. Although a bit of a wait, the job was done professionally and reasonably priced. Worth the wait! More
by FordF250
Employees Worked With
February 08, 2020
Fast, customer centered service. Comfortable waiting area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. area with fresh coffee, water and snacks. Friendly and knowledgeable service writers and top techs. I will be back. More
by srbrewer
February 05, 2020
Oil Change and re-program interior lights. Fast, thorough and competitively priced. I will go back for my service needs. And, someday hopefully to buy a new truck. The re-programming of th Fast, thorough and competitively priced. I will go back for my service needs. And, someday hopefully to buy a new truck. The re-programming of the interior lights was excellent. More
by kayaktime
