Van Bortel Ford

I always have a great service team at the quick lane. They are friendly and attentive. Always done on time and never try to over sell. They are friendly and attentive. Always done on time and never try to over sell. More

Nightmare, What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone ther What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone there More

Fast professional service It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There w It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There was plenty of area to spread out in what used to be the showroom while waiting the work to be done. More

The staff at Van Bortel Quick Lane are always friendly and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! More

During this virus shutdown I was still able to seamlessly purchase a new vehicle from Van Bortel Ford. Through email and text messaging with my sales representative, I was able to get my trade appraised wit purchase a new vehicle from Van Bortel Ford. Through email and text messaging with my sales representative, I was able to get my trade appraised with the VIN# and some photos with a description of the condition. They gave me a fair price for my trade and we were able to strike a deal that I was comfortable with all without having to visit the dealership. The day I signed the paperwork was able drive away in my new truck! It took no more than 45 minutes at the dealership for the paperwork, swap out the license plates and I was on my way. I would highly recommend! More

Techs, service people, etc are always super helpful. Ended up needing a part. They said it would end up taking several hours so they drove me home (35 miles!), then picked me back up later when it was Ended up needing a part. They said it would end up taking several hours so they drove me home (35 miles!), then picked me back up later when it was finished. More

Brought car in on Sat for NYS Insp. I had no appointment. It was Saturday and I needed to get Oil & Filter Change and NYS Inspection done, It was around 11:00 AM when I went to Quick Lane, and the service adv It was Saturday and I needed to get Oil & Filter Change and NYS Inspection done, It was around 11:00 AM when I went to Quick Lane, and the service advisor told me it would take three hours, I told her that was fine, I said I would wait in the waiting room. I watched TV, they had interesting shows on, so I was pretty occupied. They got the car serviced and NYS Inspected within the three hour time spam. I am very pleased. You have to understand that this was on a Saturday and without having scheduled an appointment, I consider this excellent service. I understand the reason for the long wait is because I needed a NYS Inspection and it could only be done by a Certified Technician. More

Tom Anne and his team are outstanding! They made my service appointment very easy and always explain what’s involved with the repairs. I highly recommend them. service appointment very easy and always explain what’s involved with the repairs. I highly recommend them. More

in one word the service at VANBORTEL is excellent! I really like the location and the red carpet service their makes me want to go back for anything my truck needs. really like the location and the red carpet service their makes me want to go back for anything my truck needs. More