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Van Bortel Ford
East Rochester, NY
522 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 522 reviews
August 31, 2020
Great customer service, exceptional people, friendly, knowledgeable, timely, very good follow up. Very good policies which start from the top. Exceptional sales experience with our work with Leo Fiorica knowledgeable, timely, very good follow up. Very good policies which start from the top. Exceptional sales experience with our work with Leo Fiorica with whom we ended up ordering a vehicle. He was exceptional, exceeding expectations in all regards, outstanding experience. More
by wcollins002
August 25, 2020
This is our 5th car purchase with VanBortel. We will continue. Alex did a great job and answered questions timely. The technical guy was Awesome! continue. Alex did a great job and answered questions timely. The technical guy was Awesome! More
by Nickbriganti05
July 27, 2020
I went to van bortel for my first scheduled maintenance on my 2019 ford ranger. Also there was a recall on the vehicle. Which were all taken care of. However, the right side taillight was broken and ford w on my 2019 ford ranger. Also there was a recall on the vehicle. Which were all taken care of. However, the right side taillight was broken and ford would not cover the part. It's terrible to drive around in an almost $40,000 truck with the taillight taped in. More
by Ramurrayjr
Employees Worked With
July 22, 2020
My husband and myself went to Van Bortel to find a vehicle for our son . Steve Miller made this process so easy . We will be returning for future vehicles. vehicle for our son . Steve Miller made this process so easy . We will be returning for future vehicles. More
by Denise Tehan
Employees Worked With
July 18, 2020
First person to arrive at Quick lane then told to drive around and get in a line so I’m 4th in line. I explained I was first when I pulled in and was told NO you were 2nd by the women (employee) whom I act around and get in a line so I’m 4th in line. I explained I was first when I pulled in and was told NO you were 2nd by the women (employee) whom I actually watched arrive. then it took over an hour and a half to get an oil change and inspection. I was then told my Rotars with 26000 miles on them needed to be replaced. Mind you I baby this truck and never Tow or Haul with it. I’ll have the rotars checked out by my mechanic friend and of course get back to Ford. Overall Quick Lane at this location is anything but Quick and the fact that they tried to tell me my brakes needed replacing even though they passed inspection is just another reason I won’t be back. It’s too bad because i finally thought I found a reputable dealer but o well I’ll just try Corteze now. Honestly when your employee tried correcting me when I knew when I arrived you lost me as a customer for ever. Kitty says there’s nothing we won’t do for you and Quick lane could use some customer service training. More
by McMike
July 10, 2020
I always have a great service team at the quick lane. They are friendly and attentive. Always done on time and never try to over sell. They are friendly and attentive. Always done on time and never try to over sell. More
by Plana
Employees Worked With
June 17, 2020
Nightmare, What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone ther What started out as a check engine light turned to a nightmare then turned to a great experience at the service department. Thank you to everyone there More
by lcantabene
Employees Worked With
June 05, 2020
Fast professional service It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There w It was easy to make an online appointment for a New York State Inspection. My car was promptly serviced with no issues in approx 30 minutes. There was plenty of area to spread out in what used to be the showroom while waiting the work to be done. More
by wmichfel
Employees Worked With
May 22, 2020
The staff at Van Bortel Quick Lane are always friendly and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! and helpful. Denise did a great job getting my vehicle serviced quickly. Kelly, Tom and Frank are also fantastic. Service is top notch! More
by roger_smith
Employees Worked With
