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Van Bortel Ford
East Rochester, NY
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You!
Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 527 reviews
January 05, 2021
This dealership made my car buying experience quick and easy due to their no nonsense, honest approach! Very non stressful environment and everyone was pleasant to work with ! easy due to their no nonsense, honest approach! Very non stressful environment and everyone was pleasant to work with ! More
by Lindyloo14564
December 21, 2020
As always, the staff at Van Bortel go above and beyond the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complet the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complete. I can't remember my service advisor's name but he was excellent. More
by vbplakehouse48
December 01, 2020
Great service, honest and trustworthy staff. I had my snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my roto snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my rotors, which only have 10,000 miles on them, were perfectly fine as I expected. I’ve never had an issue with their service department. More
by timraimy
Employees Worked With
November 28, 2020
Friendly people very clean dealership.They get up a Friendly people very clean dealership. They get up a honest price instead of starting about $4000.00 higher like most dealerships try.. With all the Friendly people very clean dealership. They get up a honest price instead of starting about $4000.00 higher like most dealerships try.. With all the information that is available on the internet they would just be wasting you time. More
by Lbennett52
Employees Worked With
Paul Bowers
November 21, 2020
It is the only Ford dealership I will do business with, always have any questions answered, service department is very helpful any time I have been there. always have any questions answered, service department is very helpful any time I have been there. More
by sventuro666
November 19, 2020
Claxton was easy to get to know from the beginning, and when we got down to business - he was excellent. He knew the various vehicles inside and out and was not pushy, but rather helpful with every detail. when we got down to business - he was excellent. He knew the various vehicles inside and out and was not pushy, but rather helpful with every detail. I'll be back for my next car. Thanks. Joe Kosmicki More
by jkosmicki2
Employees Worked With
November 12, 2020
I have going to VanBortel since 2011. Have been very satisfied with the Quick Lane people I have dealt with. Very happy experience to workbeith satisfied with the Quick Lane people I have dealt with. Very happy experience to workbeith More
by Jzirbes
Employees Worked With
October 30, 2020
Always impressed with the friendliness and helpfulness of everyone. Work well done and explanation as well. Really helps to have shuttle service or car loaner everyone. Work well done and explanation as well. Really helps to have shuttle service or car loaner More
by pmaparadis
October 27, 2020
Terrible service department. Took my truck in for a NYS inspection and my engine light on. they told me I needed $4500 in repairs just for it to pass inspection. Thought that was steep so declined work b inspection and my engine light on. they told me I needed $4500 in repairs just for it to pass inspection. Thought that was steep so declined work being done and picked up truck to get a second opinion at another repair shop. Van Bortel charged me almost $200 for “labor”?? Took to another repair place and $750 later I have my truck back and it passed NYS inspection with no more engine codes. The truck has never driven smoother and the engine misfires are gone. Van Bortel should be ashamed trying to take advantage of me because my inspection was overdue and they thought I was at their mercy. Glad I took it to an honest shop for a second opinion. I will never recommend or do business with VanBortel again. The only positive thing I have to say about them is that their office staff when I went to schedule and pick up were friendly. They tried to put one over on me and they did it with a smile. More
by Lilliem3
Employees Worked With
October 13, 2020
Always an easy process taking my car into Van Bortel Ford. Everyone is very helpful, especially Bob Crisafulli. I will definitely come back for future service appointments. Ford. Everyone is very helpful, especially Bob Crisafulli. I will definitely come back for future service appointments. More
by Aimee.fedele44
