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Van Bortel Ford

East Rochester, NY

4.7
527 Reviews
At Van Bortel Ford, There's Nothing We Won't Do For You! Welcome to Van Bortel Ford! Located in East Rochester, NY, Van Bortel Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Van Bortel Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right place.
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71 Marsh Rd.

East Rochester, NY

14445

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Showing 527 reviews

February 22, 2021

I had to have a inspection and oil change. And was out in about 1 hour. They were so friendly and helpful. They also gave me a price for new tires that i will need soon. More

by rurwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Van Bortel Ford responded

Thank you so much for your recommendation!

February 06, 2021

I had an appointment to have an oil and filter change and a warranty item replaced on my car. Doug Hicks is an excellent service advisor, He answered all my questions and concerns. I am very pleased More

by Jw43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

February 03, 2021

Outstanding serviceThey do quality work at a fair Outstanding service They do quality work at a fair price They call you with updates to keep you informed The free loaner program is very convenien More

by jeffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Van Bortel Ford responded

Thank you so so much!

February 01, 2021

This was the easiest, most straight forward process to a great deal! No pressure, but amazing service and knowledge. We will definitely buy from VanBortel again. More

by M&J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Zemaitis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Van Bortel Ford responded

Thank you so much for your business and your kind words!

January 19, 2021

I just completed my second new truck purchase from this dealership. The salesman, Dan Happ, was knowledgeable and responsive. I would recommend spending some time at VanBortel Ford and then decide for you More

by JDB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Happ
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Van Bortel Ford responded

Thank you so much for your great recommendation!

January 19, 2021

Steve Miller is always working for my family and I, to get the vehicle we need at a reasonable price. I honestly do not price shop with Van Bortle Ford. I trust them to take care of me and they do that More

by Ben Stroyer
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Zemaitis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Van Bortel Ford responded

Thank you so much for your continued trust! We pride ourselves on providing a straight-forward, simple, and consistent experience!

January 18, 2021

Great experience with service! We had a warranty issue with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave More

by Glitchchad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Van Bortel Ford responded

We are so glad to hear it, thank you so much!

January 17, 2021

Very efficient, very good and fair prices for service with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. More

by tony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pagliaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

January 05, 2021

From sales to questions on how to use instruments on my new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does More

by Vvilla314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Bowers
Jan 29, 2021 -

Van Bortel Ford responded

Thank you so much!!

January 05, 2021

My recent visit was for an oil change and tire rotation. They noticed a wiper blade was torn, so they replaced it. The service was excellent as usual . More

by Edgeowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Van Bortel Ford responded

Excellent, thank you so much!

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