Van Bortel Ford
East Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
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Showing 524 reviews
This was the easiest, most straight forward process to a great deal! No pressure, but amazing service and knowledge. We will definitely buy from VanBortel again. great deal! No pressure, but amazing service and knowledge. We will definitely buy from VanBortel again. More
Steve Miller is always working for my family and I, to get the vehicle we need at a reasonable price. I honestly do not price shop with Van Bortle Ford. I trust them to take care of me and they do that get the vehicle we need at a reasonable price. I honestly do not price shop with Van Bortle Ford. I trust them to take care of me and they do that again and again. No pressure, no hidden agenda, just patient response to all of our questions and requests. More
I just completed my second new truck purchase from this dealership. The salesman, Dan Happ, was knowledgeable and responsive. I would recommend spending some time at VanBortel Ford and then decide for you dealership. The salesman, Dan Happ, was knowledgeable and responsive. I would recommend spending some time at VanBortel Ford and then decide for yourself. More
Great experience with service! We had a warranty issue with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave with our van and the service department was great! I called to make an appointment and she was very nice and accommodating on the phone! They gave us a loaner car while our van was in the shop. They called when our van was finished and gave us a detailed straight to the point explanation of what was wrong and how they fixed it! Thank you More
Very efficient, very good and fair prices for service with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. with nice features like free drop off and pickup instead of waiting there for service. Staff is very friendly and great communications. More
This dealership made my car buying experience quick and easy due to their no nonsense, honest approach! Very non stressful environment and everyone was pleasant to work with ! easy due to their no nonsense, honest approach! Very non stressful environment and everyone was pleasant to work with ! More
From sales to questions on how to use instruments on my new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does new Escape to ordering new floor mats Excellent service, friendliest people there And they all said they are happy working there How often does all of the above happen! More
My recent visit was for an oil change and tire rotation. They noticed a wiper blade was torn, so they replaced it. The service was excellent as usual . They noticed a wiper blade was torn, so they replaced it. The service was excellent as usual . More
As always, the staff at Van Bortel go above and beyond the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complet the customer satisfaction expectation. On this visit I had my vehicle inspected and had some warranty work performed. Service was quick and complete. I can't remember my service advisor's name but he was excellent. More
Great service, honest and trustworthy staff. I had my snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my roto snow tires put on at a different shop; they said my rotors needed to be replaced. I took my car to Van Bortel for an oil change and they said my rotors, which only have 10,000 miles on them, were perfectly fine as I expected. I’ve never had an issue with their service department. More