Valley Kia of Modesto

I really had a very bad experience with Valley BMW dealership. I was looking for BMW X7 and I was very firm on the price right from the start. I requested for a quote on a specific car and after discu dealership. I was looking for BMW X7 and I was very firm on the price right from the start. I requested for a quote on a specific car and after discussing with a salesperson (dont want to name the person), a couple of times over 2 weeks, the salesperson said he understood my situation/budget and needed me to come to the dealership. With a pregnant wife and 4 hour round trip drive, I said I don't want to come until the deal is doable. The salesperson guaranteed that he can make the numbers work with his employee vouchers and other incentives that he can leverage to make this work. After driving to the dealership, along with my pregnant wife, the salesperson and the manager quoted me the full price and later asked me to pay 5k more than agreed price. This is very unprofessional and sad. More

Horrible3000.00 replaced hydraulic pump and latch. Horrible 3000.00 replaced hydraulic pump and latch. Parts were glued on before so I understand they bookmark given back in pieces. Not given the Horrible 3000.00 replaced hydraulic pump and latch. Parts were glued on before so I understand they bookmark given back in pieces. Not given the option to replace the trim Cable not fixed as requested Roland the sales man is a lame duck And speaking of duck 3 calls to the sales manager and no response As a business owner I would help my client in some way They don t care More

Great experience Monique and John PhillipsMade it easy Great experience Monique and John Phillips Made it easy to chose a BMW from Valley BMW. Thank everyone for all the Help wife loved the 540i For Great experience Monique and John Phillips Made it easy to chose a BMW from Valley BMW. Thank everyone for all the Help wife loved the 540i For Valentine’s Day. Thank you again. More

Excellent proactive service consultant. Assisted me throughout with my repair and wonderful introduction to a new BMW dealership since our recent move to the area. throughout with my repair and wonderful introduction to a new BMW dealership since our recent move to the area. More

Great service, very pleasant and courteous staff. They make you aware of what will be done and at the same time, doing a quick inspection of your vehicle with you by sending a video. That’s how cool BMW make you aware of what will be done and at the same time, doing a quick inspection of your vehicle with you by sending a video. That’s how cool BMW is😊 More

Here is my experience with purchasing a vehicle from Valley BMW, Modesto California. “Very poor customer service, DO NOT BUY FROM THEM”. A negative experience for me and disgraceful for a BMW De Valley BMW, Modesto California. “Very poor customer service, DO NOT BUY FROM THEM”. A negative experience for me and disgraceful for a BMW Dealership! It started from the time they received my check all the way to the end! “BEWARE POOR MANAGEMENT AND STAFF” This company is very UNPROFESSIONAL for a BMW Dealership. Very poor service after they close the deal on a internet purchase of a vehicle. From the General manager Ken, the sales manager Josh, and sales person Monique, who never called me once to let me know when they received the signed contract, when my check cleared the bank or when the transport company picked up my car. I had to always call to find our the progress of the sale. They never contacted me after the sale was finalized. Even the people handling the paperwork in the office got one star, nothing more. They conduct business in a selfish, unprofessional and spiteful manner. Not even a follow up call, text, email or letter in the mail thanking me for doing business with them or asking if I received the vehicle in one piece! They sent me a packet with the sales contract and all the disclosures that I needed to sign and return to close the deal. Most of you know how many signatures you are required to provide, maybe a dozen pages of disclosures that I had to sign. I received the paperwork back from them with just one page which was just the contract, that’s it! Where’s my copies of all the rest of the documents??? NONE!! I never received any of it. This is totally wrong. The customer should have all copies of all signed documents pertaining to the sale. Poor business practices! This was an out of state sale and car will be registered in Hawaii. I asked Josh to please send the title for the vehicle to me, along with all the other documents so I can get the registration completed in Hawaii. I further explain that California DMV has nothing to do with this vehicle because it will not be driven in California, it is being shipped directly to Hawaii. It will be registered in Hawaii and the DMV here will send the title to the financing company after recording the registration transaction. My financing company also sent Valley BMW a letter stating that they send the title to me and that they are cleared of all liabilities for the title transfer. Even after receiving this letter Josh tells me that they will do it their way. How can any dealership make this many mistakes on a vehicle transaction? BEWARE OF THIS DEALERSHIP, THEY ARE NO GOOD AND EVIL!!! Sorry for this negative review but it is the truth. More

My wife and I worked with Monique Zaragoza on a purchase for a BMW X3 M40i. She was friendly and very knowledgeable about the vehicle. She was able to answer all of our questions and provide options for us for a BMW X3 M40i. She was friendly and very knowledgeable about the vehicle. She was able to answer all of our questions and provide options for us when it came time to finding the perfect vehicle. When it came down to purchase, we were able to work out a price for the vehicle with pleasure and ease. John Phillips made it comfortable for us to do business with Valley BMW and my wife and I will continue to do business with them for many years to come. Thank you for your professionalism and attention detail. We are grateful to have you guys assisting us along the way. More

My service appointment was great today, because my 'service adviser STEVE V was such a pleasure. Its genuinely friendly people who are nice to associate with in any manner. Thanks Steve!! Keep it 'service adviser STEVE V was such a pleasure. Its genuinely friendly people who are nice to associate with in any manner. Thanks Steve!! Keep it up :) More

Was oil change and wanted to thank you for checking some other stuff on the car too!which gives me heads up what to work on next time. other stuff on the car too!which gives me heads up what to work on next time. More

Brought my X5 in to the service dept. for an airbag recall, and when I got it back home there was coolant leaking everywhere. Never had this issue before. Cost me $300 at my regular shop. I will not re recall, and when I got it back home there was coolant leaking everywhere. Never had this issue before. Cost me $300 at my regular shop. I will not return to Valley BMW. Not happy. More