Val Ward Cadillac Inc - Service Center

My servide person Jane was fab. She was very friendly and assistedme with my coupons to get the best offer. So happy she told me I didn't need certain items that I thought I did. She was very friendly and assistedme with my coupons to get the best offer. So happy she told me I didn't need certain items that I thought I did. Shows honesty and intergrity. More

Luke and entire service team were excellent in providing information and find my problem and solving it promptly information and find my problem and solving it promptly More

Quick service in a clean, modern environment and run by a highly professional and experienced team of automotive experts highly professional and experienced team of automotive experts More

Took my vehicle in for oil change, detail few other items I have wanted done since I purchased vehicle last November used with 22k miles let them up sale me options I know I did not need but I was new here a I have wanted done since I purchased vehicle last November used with 22k miles let them up sale me options I know I did not need but I was new here and vehicle new to me . I was acceptable spent $2700 leave lot none of my rear lights work had to bring back and keep rental car and pay for another day for something that vehicle didn’t even go in for because they had told me all 85 courtesy vehicles have been loaned out! Says a lot about a Cadillac! More

Service personnel were very caring and helpful! Waiting room comfortable. Waiting time truly very good. Waiting room comfortable. Waiting time truly very good. More

Dave is great, every time we need our car serviced he goes above and beyond to make our visit enjoyable goes above and beyond to make our visit enjoyable More

Very pleased with all that was done. Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a ste Car washed and vacuumed after service and issues resolved except for waiting for additional parts to come in. Stellar service as expected from a stellar dealership. More

I have been doing business with Val Ward for over 20 years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredibl years. The way they accommodate their customers with thoughtfulness and professionalism is unmatched. My service advisor, David McKinney is incredible. His attention to his customers is always a comfortable experience. He is always trust, worthy and informative. Val Ward. Is the go to place for servicing your car and purchasing one. I would never consider going to a different dealership. They have my trust and confidence. More

Thorough, helpful, knowledgeable. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. ..Just like everything else at Val Ward...Excellent!!! So happy to have chosen this dealer. More

I've completed this review several times, but I keep getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it getting emails to complete a survey. While I'm happy to do this once, 3 times is excessive. Seems this survey or the lack of coordination on how it works is the only issue. Please look into this and have this fixed. More