Val Ward Cadillac Inc - Service Center

Dave is a "pro" does a great job for his customers. Very personable! A great reflection on Val Ward. Very personable! A great reflection on Val Ward. More

They were courteous and professional, yet personable. The Lyft shuttle service option made getting service for my vehicle very convenient. I will definitely use Val Ward for all of my Cadillac’s service The Lyft shuttle service option made getting service for my vehicle very convenient. I will definitely use Val Ward for all of my Cadillac’s service needs. More

I went in to get my usb ports fixed. Turns out it was more wrong with my truck than I intended so I had to get that fixed too. Luckily I have extended car warranty that covered it. After Turns out it was more wrong with my truck than I intended so I had to get that fixed too. Luckily I have extended car warranty that covered it. After dropping off my truck I received a call that stated “your steering column box is broken, but we didn’t break it”. I was infuriated because I know it wasn’t broken prior but I hate confrontation so I said I’ll just get it fixed. That was ridiculous. I finally had my usb ports fixed after contacting the warranty company myself and having them email Cadillac to say it’s covered and to get it fixed because I was told by the tech that it wasn’t covered. The warranty company also stated there was never a claim about my usb ports to get fixed at all to begin with, which I was baffled about because I had to pay $189 for a diagnostic fee. I have a zero dollar deductible on my warranty and shouldn’t have been charged at all. Jamie was very nice and helped get my truck fixed up and back to me even though it took me two times coming there to get it all done. Not to add, when I took my truck there the second time and gave the check in guy my keys nothing was ripped off my key cover or torn but when I was given back my keys at pick up it was ripped up and they told me to go to parts to replace my key in which I was informed it’ll be $600 for a new key or more! So first my steering column box and now my keys! So the customer liaison had me come into his office and ended up giving me a new key to my truck. I am very disappointed with the service department and don’t think I’ll ever be back to get anything done on my truck again. More

I appreciated the courtesy of everyone that I had contact with. My car was repaired and I am back on the road. When there was a problem with getting parts I was given a loaner for a trip that I had planned with. My car was repaired and I am back on the road. When there was a problem with getting parts I was given a loaner for a trip that I had planned. Happy with the service!! More

Everyone was very nice to us. Even though we showed up a half hour early, they had us in and out in no time for our oil change. Thank you Even though we showed up a half hour early, they had us in and out in no time for our oil change. Thank you More

they replaced the wrong part of the car and charged, the sensor showed one thing and they did another, I drive a 2022 Cadillac Escalade worth $100k and they messed with, damaged and didn't fix a tire system sensor showed one thing and they did another, I drive a 2022 Cadillac Escalade worth $100k and they messed with, damaged and didn't fix a tire system worth just $150, I don't recommend this dealer, bad service, unprepared people, rude managers, and think about it, the car shows a problem on the dashboard and they changed another part, irresponsibility with a $100k car More

Caddy exhibited an unusual engine noise. Jane! Could not make one of the elec systems settings. Jane! Had an issue with securing a part for the roof rails. Jane! What's the solution to my Jane! Could not make one of the elec systems settings. Jane! Had an issue with securing a part for the roof rails. Jane! What's the solution to my Caddy issues? Jane! More

Jane was very helpful and was able to schedule some warranty work to be done at the same time with my oil change to save me a trip. warranty work to be done at the same time with my oil change to save me a trip. More

I have dealt with Val Ward since 1995 and I have alway had excellent experiences with them. I have never been disappointed. had excellent experiences with them. I have never been disappointed. More

The professionalism and efficiency of the service department is exceptional. David Mckinney is my trusted advisor. He helped me find solutions to my cruise control issues. He is kind, courteous, a department is exceptional. David Mckinney is my trusted advisor. He helped me find solutions to my cruise control issues. He is kind, courteous, and willing to help, a real asset to Val Ward. More