Val Ward Cadillac Inc - Service Center

Jane in the service department is, as always, friendly, warm and knowledgeable and provides exceptional customer service! warm and knowledgeable and provides exceptional customer service! More

Best service I ever experienced in what was a stress situation for me and Jane. Work done on time situation for me and Jane. Work done on time More

Wonderful services , would recommend to anyone. Everyone should own a Cadilac. Thank you, I’ll be back Everyone should own a Cadilac. Thank you, I’ll be back More

Jamie at the service counter was courteous and professional. I would Recommend Val Ward Cadillac to everybody. The lounge waiting area was very comfortable. professional. I would Recommend Val Ward Cadillac to everybody. The lounge waiting area was very comfortable. More

I have found the entire staff Very friendly and helpful Thank you for the great support Thank you for the great support More

Very pleased with service. All the people I dealt with were vey helpful and very eager to please. Thank You Val Ward All the people I dealt with were vey helpful and very eager to please. Thank You Val Ward More

Everything was excellent service and work performed everyone was courteous car was clean and washed everyone was courteous car was clean and washed More

Jane was great and professional as always. Good experience and the waiting room was very comfortable. Good experience and the waiting room was very comfortable. More

I had a very easy experience scheduling an appointment online and selecting a service package, front brake pads installed pspecial ($180). Arrived and quickly got settled and vehicle went back at 10 am. online and selecting a service package, front brake pads installed pspecial ($180). Arrived and quickly got settled and vehicle went back at 10 am. Sitting in waiting rooms at 11am, never saw my vehicle show on the tv status screen(nice thought if it was up to date) that it had started work, still pending assignment. I walked back to service advisor and was met to go see brakes status. Went to service area to show me status of rotors needing replacement, was quoted $260 additional parts, with no additional labor to my pad coupon. So total bill would be $ 440 plus taxes, etc. When vehicle was done, service associate said we were at $687 plus tax. When I questioned about my coupon and the quote in service bay, did not seem to know how to do the coupon or get the discrepancy resolved. I showed him the coupon on the website and sent to him via text(coupon showed on original order). He Left for approx 10 minutes to get help. Still not resolved. Offered if I pay bill, he will work on it and get me credit later if I was in a hurry. I refused. He then met with other employee and eventually the service manager and and after another delay of approx 10 minutes, came back and got the total to be $470.90 plus taxes and fees, said best he could do at this time. We are still $30.95 more than quoted price but he had no other options. I had been delayed now already 40 minutes since my truck was done trying to get the pricing resolved so I paid and left. Had I not had my wife stranded across the Tamiami, I would have ask to see dealership manager myself. Once I got home, still bothers me that I was overcharged for my service, not sure I will use this dealer again. I am a retire GM employee traveling from Michigan and I try to keep my service at GM dealers for all of my vehicles. Prices are competitive and I trust the dealers more. This experience makes me wonder. Hence, my rating above. More

Drove in no appointment. Work was performed with satisfaction. Brandon was very helpfu. Good jobl Work was performed with satisfaction. Brandon was very helpfu. Good jobl More