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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
549 Reviews

549 Reviews of Val Ward Cadillac Inc - Service Center

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January 15, 2024

Always satisfied with Val Ward Cadillac’s service and I have been a customer since 2015 More

by CISEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Jan 17, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

January 15, 2024

We are from out of town and got a warning indicating that there was a problem that needed immediate attention. Jamie got me in and out in a relatively short amount of time. More

by jamesbirch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2024

Jane worked hard to get the parts needed to complete the service on my car for the check engine light issue. More

by bvarga0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

January 13, 2024

Not possible to say how bad the service was in 15 words. If anyone would like to talk about my experience,I;m available. More

by OCOSMIC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny tried ,but was not much help. over a $13.00 part, Brandon Lentz
Jan 15, 2024 -

Val Ward Cadillac Inc responded

Hello OCOSMIC, We are very sorry to see your note! We are limited to the information of this note and your username on this platform but it would be our pleasure to speak with you at your earliest convenience. If you would like, please give us a call at our main number 239.939.2212. Have an exceptional start to your week.

January 12, 2024

I absolutely love the service of picking up and delivering my car from work. As a single person, this takes all my stress out of getting my car serviced. I like Jane a lot and she’s efficient and k More

by maryhagemann45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2024

ALWAYS great service with kindness,j promptness, and with transparency! Appreciate the update.Customer 20+years! More

by FREDMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

January 09, 2024

Yes, I was well received and treated. Even though I was not their regular costumer, the service adviser came and had a look at my wiper problem. took car in and got it done while a wa More

by JOE@GLENOAKSLANDSCAPING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Jan 11, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

January 07, 2024

I felt the technician was thorough in my service visit. All staff are A+ here at this location. More

by ICANRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Gedra
Jan 09, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

January 07, 2024

service was good appreciate the car wash you did charge me $15 for a oil additive on a fresh oil change that wasn't approved by me, i felt that was distasteful i will be back though thank you More

by rickbokman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i only worked with service people
Jan 08, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

January 05, 2024

Excellent customer service. My car was towed due to dead battery. Service was completed within a responsible time and preformed my normal scheduled maintenance at the same time. More

by DMDBRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Jamie Martin
Jan 09, 2024 -

Val Ward Cadillac Inc responded

We're pleased to know we have been able to exceed your expectations and really help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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