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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
549 Reviews
Call Service Center (239) 939-2212

549 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
March 19, 2024

Jane was friendly and efficient at getting us checked in and then communicating what the technicians found. More

by mtaylor271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 16, 2024

We received excellent care from Brandon in service and will always use Val Ward for all our automotive needs.. More

by tron88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie, parts manager and Donna in records , Brandon Lentz
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Mar 20, 2024 -

Val Ward Cadillac Inc responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

March 15, 2024

Val Ward has outstanding service representatives. Always on top if every concern and a willingness to listen and help with all your service issues. More

by VICKIJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 11, 2024

Brandon is great and he is good at keeping the customer informed. I will always return here for service. More

by JMILLER4078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Report | Print
Mar 14, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 09, 2024

FI am new to the area, first time to the dealership. The service staff was outstanding. I will definitely be coming back! More

by dean_drougas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 08, 2024

The sales and service staff were very friendly. The the service was fast and the waiting room very comfortable. More

by fslandsman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Val Ward Cadillac Inc responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 08, 2024

Wireless charging not installed . Cadillac accessory was listed as fitting my vehicle. Premium luxury vehicle should have wireless charging already included. Had it on my Chevy and GM More

by M2312S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Walters
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Val Ward Cadillac Inc responded

Hello and happy Monday to you! We are sorry to hear about your frustrations with the lack of Wireless charging in your vehicle. Cadillac’s Accessories portal is exceptional when it comes to quickly and easily finding OEM additions for your vehicle. However, as with any website, errors are possible due to the number of complex variables involved. It was our pleasure to try to retrofit the part for you, but there are limitations to what the dealership can do if necessary underlying wiring and technology are different. As this was the case with your part, our manager was happy to help initiate the return process promptly. We appreciate your business and hope you have a great start to the week.

March 07, 2024

Service center is great. They keep you informed of the progress of the service on your vehicle and provided me a clean sharp looking loaner for several days while the warrant More

by renesuarez
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2024

Jamie was very helpful, my concerns were handled promptly! Great Job!! Thank you Team Val Ward! More

by stevewhittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Lentz
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Mar 13, 2024 -

Val Ward Cadillac Inc responded

Steve, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2024

Brandon is the best! He always helps in every way possible. He always does a great over the top job. thank you Brandon! More

by alexisjoy1988@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lentz
Report | Print
Mar 08, 2024 -

Val Ward Cadillac Inc responded

Thank you for choosing Val Ward Cadillac, Inc. as your first choice for all your automotive needs! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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