Val Ward Cadillac Inc - Service Center

Our service visit went smoothly and the wait was manageable. Karina was professional and handled everything from scheduling the appointment to completing the paperwork. manageable. Karina was professional and handled everything from scheduling the appointment to completing the paperwork. More

The prices are outrageous Jamie’s wonderful but I would never recommend the service because of the prices!! never recommend the service because of the prices!! More

Karina always make my visits pleasant. She explains what is going to happen and makes sure my questions are answered. She explains what is going to happen and makes sure my questions are answered. More

Jamie has been my service adviser for a few years now. I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go above and beyond every single time! Even when I call with the silliest of requests (we all know that once you bring your car in, the problem you were having miraculously stops) Jamie takes each one seriously and has never once made me feel anything less than like his most important customer. Val Ward--you are lucky to have him! Thank you for all you've helped me with Jamie!! He has also introduced me to some wonderful people in the sales department which led to me trading in my 2022 Escalade for a 2025. Griffen Clark (sales) and Jose Villar (sales manager) have also provided the same amazing service. Because of my continued pleasant experiences from Val Ward, I will never by a car anywhere else! Repeat customer service through valued relationships with their cliental is clearly valued by everyone I have worked with at Val Ward. More

Excellent fast repair service, provided by competent professionals from beginning to end. I am very happy professionals from beginning to end. I am very happy More

Don’t think I will be going back there. They are very slow in their service department. I waited over three hours to get my car back. And then they didn’t even find anything wrong with it. They are very slow in their service department. I waited over three hours to get my car back. And then they didn’t even find anything wrong with it. It was something with the GMC products they put on brakes. And then they charged me over $250 and they actually did nothing to my card. They just checked it out.. I think that’s a little ridiculous. We will not be going back. More

I called then they got me in the same day service manager was very helpful to take care of my problems was very helpful to take care of my problems More

Jamie is excellent to work with. He did a great job in explaining service on my car. I wouldn’t go anywhere else for purchase or service! Love Val Ward Cadillac! He did a great job in explaining service on my car. I wouldn’t go anywhere else for purchase or service! Love Val Ward Cadillac! More

Julio and the other employees I talked with were very pleasant and helpful. This is the third Cadillac I have purchased from this agency and have always been treated very well. pleasant and helpful. This is the third Cadillac I have purchased from this agency and have always been treated very well. More