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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.8
533 Reviews
Call Service Center (239) 939-2212

533 Reviews of Val Ward Cadillac Inc - Service Center

Sort by
December 22, 2024

My wife and I bought this vehicle sight unseen. We drove down after work and everything was lined up…. We were in and out quickly without any hiccups. More

by jedo17
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vince
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 16, 2024

Everyone from our salesman Bill to David in the Service department was great to work with. Love my CT5. More

by Sunsetlulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 15, 2024

General maintenance service completed with great service. Dave always does a great job explaining what needs to be done etc. More

by DENNISLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

December 15, 2024

excellent service from Karina Gomez very polite and friendly went out of her was very know More

by IATHERTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

December 15, 2024

Service was excellent from Karina Gomez. Thanks for the careful attention to details and speed. More

by caddyats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2024

We are very fond of the people that we are dealing with at Val WArd. Justin has been very caring and helpful as well as Jane in service. More

by sirron3gv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Wonderful service, especially from Allan and Lisa. Best we have ever had. We will definitely recommend. More

by CRLMCARNEY
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in the finance dept.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Val Ward Cadillac, Inc.!

December 13, 2024

Still waiting for the recall part. Bern’s a couple of weeks now. Was hoping to get this resolved sooner. More

by mtroin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Val Ward Cadillac Inc responded

Hello Mtroin! We can all appreciate how frustrating it can be waiting for parts to arrive, particularly those in high demand such as recalls. We don't have much information in which to reference on Dealer Rater, but if you would like to reach out to your advisor you have been working with, we would be happy to see if there are any additional measure we can take to escalate your case. Please let us know. Have a great start to your week and a great holiday season!

December 12, 2024

Jamie always goes up and beyond to help me! Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with. More

by JDEEMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about Jamie. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 09, 2024

My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people! More

by ICANRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be supportive during your experience here at Val Ward Cadillac, Inc.. Feel free to reach out to us if you need anything. Have a wonderful day.

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