Val Ward Cadillac Inc - Service Center

Always great service, Jane Flesch has always made the experience less stressful. Repairs are spot on, professional service from everyone. experience less stressful. Repairs are spot on, professional service from everyone. More

The service personnel were knowledgeable and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and professional. I dropped my vehicle off at 5:30 and received a phone call from Karina before noon the next day letting me know what the issue was and that it would be ready by end of day. Great customer service! More

Jane is always a delight . .. as is the whole Val Ward team. They listen to your concerns and find solutions. .. as is the whole Val Ward team. They listen to your concerns and find solutions. More

Found my contact at the repair department (Bonnie Hamm) was a well informed and articulate lead person to deal with during our repair. She was able to estimate the day we could drop off car and was within was a well informed and articulate lead person to deal with during our repair. She was able to estimate the day we could drop off car and was within one day of completion of repairs. She managed to have the repair cost come in under the first quote and the work on the car was exemplary. We highly recommend the Val Ward Cadillac repair facility and especially the staff. PS My car is not a Cadillac, a Ford actually, but we were treated as if we just bought a new Caddy. More

I was pleased with the service I received plus the Uber transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I transport home and then the car was dropped off after being repaired. The labor was much higher than I thought fair but that was not negotiable and I didn’t have any coupons with me so I didn’t get any discounts but overall I’m pleased. Hopefully I will not need any new repairs done in a while More

Una semana para dar un medio diagnostico. y todavia no tenian todo completo. Demasiado tiempo y todavia no tenian todo completo. Demasiado tiempo More

Engine won"t turn off when I stop (ever) I was told there was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a was a lot of reason and I was sent on my way Like A/C The way I drive and possible the battery. Nothing was checked . Nor did they take it for a test drive to check out why it doesn't work. I left feeling that they didn't care . More

Always bring my 2013 CTS Coupe to Val Ward. Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself Great service, especially Jane Frisch I wouldn't trust my car to anyone else except myself More