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Val Ward Cadillac Inc
Fort Myers, FL
809 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 809 reviews
September 06, 2024
This dealership is excellent they value their customers and have always treated me well. I would definitely recommend them. and have always treated me well. I would definitely recommend them. More
by gdmcclain1
Employees Worked With
Other Employees :
Amanda who handles loaner cars is very professional and respectful
September 06, 2024
Jane was very efficient and friendly. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. I was greeted quickly and a loaner car was ready in no time at all. My car was finished very fast, quicker than expected. More
by marceyleshay
Verified CustomerEmployees Worked With
September 05, 2024
Justin was a pleasure to work with, he went above and beyond and stayed late to assure I got the car I wanted the same day. beyond and stayed late to assure I got the car I wanted the same day. More
by builder1120
Employees Worked With
September 05, 2024
Jesse was a very good sales rep and very pleasant to work with. He was knowledgeable and straightforward. The finance man, Norman was also very good and again, a very nice guy. The dealership seems very w with. He was knowledgeable and straightforward. The finance man, Norman was also very good and again, a very nice guy. The dealership seems very well run with very competent, nice people. This was an excellent experience and I recommend the dealership wholeheartedly. More
by Bill S
Employees Worked With
Jesse
September 05, 2024
Dave is an efficient and concerned ‘service teck’. Keeps you informed as to work being done. Keeps you informed as to work being done. More
by ABBBJB
Employees Worked With
September 05, 2024
Unprofessional with their “hidden fees” and telling me it applies to all of their service customers. applies to all of their service customers. More
by DRRUDY411
September 05, 2024
Everyone is always so friendly, helpful and accommodating. It is always a pleasure visiting the dealership. accommodating. It is always a pleasure visiting the dealership. More
by liana3
Employees Worked With
September 05, 2024
Aside from the parts manager not wanting to listen on part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even thou part quote I found the whole experience to be well managed / the Service Director did a follow up call with me to review what had happened even though I had not made mention of it. More
by krafferty123
Employees Worked With
September 04, 2024
Awesome dealership and great sales force. We highly recommend this dealership and will use in the future. We highly recommend this dealership and will use in the future. More
by RICHARDSON54
Employees Worked With
September 03, 2024
Karina was fantastic. I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate w I went to have tire pressure checked…new tire needed. Karina was aware I needed to get to work and offered transportation. Kept me aware of accurate wait time. Brake sensor was triggered.Karina attempted to reset but I was given a loaner to make it to work. She was apologetic and understood my situation. TREMENDOUS service…upon entering my loaner a gentleman approached to see if I had concerns before leaving. Such a wonderful experience with exemplary customer care More
by sznnjarka
