Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Val Ward Cadillac Inc
Fort Myers, FL
1,102 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,102 reviews
October 14, 2025
Griffin was very helpful and professional match mention extremely personal. An asset to your company. extremely personal. An asset to your company. More
by yrbilly
Verified CustomerEmployees Worked With
October 11, 2025
Karina is awesome as usual, never a complaint with her. Repairs were done in a very timely manner. Always happy. Repairs were done in a very timely manner. Always happy. More
by charlie82
Employees Worked With
October 08, 2025
I’m always highly confident in what the shop recommends. And I’m always pleased with the quality of workmanship. Dave is the best advisor and everything thoroughly. And I’m always pleased with the quality of workmanship. Dave is the best advisor and everything thoroughly. More
by amdange
Employees Worked With
October 03, 2025
Chris has great communication skills, explained the service needed and informed me about other items I might want to get done. Very informative, would recommend!! service needed and informed me about other items I might want to get done. Very informative, would recommend!! More
by jczayas35
Employees Worked With
Chris
October 03, 2025
I always get treated with top notch professionalism. All of my interactions with everyone that I deal with have been very satisfying and comforting. All of my interactions with everyone that I deal with have been very satisfying and comforting. More
by Jimbooth1804
October 01, 2025
Bought my Escalade from Val Ward and I couldn’t be happier. Easily the best service department I’ve ever worked with. happier. Easily the best service department I’ve ever worked with. More
by GSELL
September 25, 2025
Jane always takes care of us. Val Ward has kind and caring staff with the patience to explain everything. Plus great coffee and snacks in the lounge! Val Ward has kind and caring staff with the patience to explain everything. Plus great coffee and snacks in the lounge! More
by REMDAWG67
Employees Worked With
September 20, 2025
Allen was friendly and efficient as well as knowledgeable and extremely helpful. Hie was honest and made you feel very comfortable that you were making the right decision for yourself. and extremely helpful. Hie was honest and made you feel very comfortable that you were making the right decision for yourself. More
by Crebresh
Employees Worked With
September 15, 2025
Always great customer and repair service received. Never disappointed with time it takes for service and technician keeps you informed on progress. Never disappointed with time it takes for service and technician keeps you informed on progress. More
by BONBAIL_1975
Employees Worked With
September 09, 2025
The team at Val Ward Cadillac is simply the best, and their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with h their service department impressed. From start to finish, they make the entire process smooth, professional, and stress-free as possible even with hiccups that come along the way. A special shoutout to Gary Pratt, who goes above and beyond to ensure we are always taken care of. Gary’s professionalism, knowledge, and genuine care for his clients is unmatched. He doesn’t just “sell cars” — he builds trust and lasting relationships. Whether it’s answering questions, making sure every detail is handled, or following up after the sale, Gary consistently exceeds expectations. If you’re looking for a dealership that treats you like family and a salesperson who truly has your best interests at heart, look no further than Val Ward Cadillac and Gary Pratt. I wouldn’t go anywhere else! More
by carguy
Employees Worked With
