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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
998 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 998 reviews

December 13, 2024

Still waiting for the recall part. Bern’s a couple of weeks now. Was hoping to get this resolved sooner. More

by mtroin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2024 -

Val Ward Cadillac Inc responded

Hello Mtroin! We can all appreciate how frustrating it can be waiting for parts to arrive, particularly those in high demand such as recalls. We don't have much information in which to reference on Dealer Rater, but if you would like to reach out to your advisor you have been working with, we would be happy to see if there are any additional measure we can take to escalate your case. Please let us know. Have a great start to your week and a great holiday season!

December 13, 2024

Wonderful service, especially from Allan and Lisa. Best we have ever had. We will definitely recommend. More

by CRLMCARNEY
Recommend Dealer
Yes
Employees Worked With
Allan Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa in the finance dept.
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Dec 20, 2024 -

Val Ward Cadillac Inc responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Val Ward Cadillac, Inc.!

December 12, 2024

Jamie always goes up and beyond to help me! Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with. More

by JDEEMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2024 -

Val Ward Cadillac Inc responded

Thanks for your praise and kind comments about Jamie. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 11, 2024

Complete satisfaction! Well trained sales staff, fair pricing and and outstanding service overall. 100 percent recommendation. More

by DANIEL@BAGO-US.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

December 09, 2024

My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people! More

by ICANRACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be supportive during your experience here at Val Ward Cadillac, Inc.. Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2024

great service no high pressure salesman very knowledgeable would definitly refer others in family to deal with ryan More

by MCGREGORLA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Eastman
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Dec 12, 2024 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 06, 2024

Both broken parts wete replaced. Door guards were added to car. Jane is an excellent service representative. More

by judithgiorman484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Griffith
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Dec 12, 2024 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 05, 2024

I always get the best service when I bring my car in for service. Never have any complaints! More

by STEPHANIEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Val Ward Cadillac Inc responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2024

You will be loosing a FANTASTIC employee when Dan retires. He is devoted and goes out of his way to help. He is very special. More

by RABASKETS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service dept
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Dec 03, 2024 -

Val Ward Cadillac Inc responded

Thank you for your kind review; we are happy to pass along your comments to Dan here at Val Ward Cadillac, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2024

Jane the our service person is always good to work with. The car was clean when we got it back. I requested no car wash. They read it this time on the invouce. More

by dgwarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2024 -

Val Ward Cadillac Inc responded

We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you have any further questions, please give us a call. We're always happy to help!

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