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Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
809 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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12626 S Tamiami Trl

Fort Myers, FL

33907

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Showing 809 reviews

July 07, 2024

Service staff is excellent no problem. Only problem. I have is the prices of routine maintenance session itemsie filters! Very very high price s? More

by rlaiacoma
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 05, 2024

My car was recalled 5 days after purchase. No idea when the back ordered part will be available. I would prefer my trade back and go somewhere else to purchase something else. Val Ward was More

by XAPD1
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Whittaker. 5 stars, Jose Villar
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Jul 08, 2024 -

Val Ward Cadillac Inc responded

Hello XAPD1, We apologize for the frustrations caused by this recall. I spoke with your salesman and our Service Manager and was pleased to hear you have been in communication with them. We are happy to work with you however we can to make sure you are taken care of as quickly as possible. If you need to speak with our Service Manager Steve please do not hesitate to call any time. Have a great start to your week!

July 04, 2024

I was able to get an appointment quickly and at a time that was good for me. They finished the service in a timely manner. More

by MARYJOWOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2024 -

Val Ward Cadillac Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

July 02, 2024

Great experience, highly recommend! It was easy, quick and painless. I particularly enjoy doing business with a local dealership. More

by JLGH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 01, 2024

Jamie Martin, did an amazing Job! Very profession and accommodating. Did a good job on my Escalade. Highly Recommended. More

by George V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Val Ward Cadillac Inc responded

George, we're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thanks for the recommendation, and have an amazing day!

June 30, 2024

The dealershjp and Julio Martinez were absolutely awesome. Julio was great in taking his time and explaining everything. Great experience! Thank you! More

by HALINAWARREN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again.

June 27, 2024

Dealer did not explain the 3 percent charge for using a credit card, they gave no option for paying with cash. Just charged the 3 percent. Also quoted a lower price for and oil change than they charge, More

by Bonita Bikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Val Ward Cadillac Inc responded

Good Afternoon, Thank you for taking a moment to reach out to us via Dealer Rater. Our apologies for any confusion during your visit with us as that was certainly not our intent. I was pleased to hear you have been in communication with one of our Service Managers and hope you are having an exceptional Thursday thus far. We appreciate your business and feedback and wish you and your family a safe and happy Independence Day next week.

Jun 27, 2024 -

Bonita Bikes responded

Dealer takes. O responsibility for being dishonest about working price and charging more.

June 26, 2024

Service manager was rude to me, I should not be treated like that.Not a pleasant experience. Would not recommend this dealership. More

by fishface
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2024 -

Val Ward Cadillac Inc responded

Hello FF! We apologize if your experience was anything less than exceptional, as that was certainly not our intent. Understandably, we cannot locate any records from the username provided, but we would be happy to speak with you at your earliest convenience if you would like to share more details with us. Please give us a call at any time via our main number of 239.939.2212. We would be happy to help! Have a great close to your Thursday and an excellent 4th of July next week!

June 26, 2024

Great people and impressive customer service. Easy to schedule appointments and love the free car wash! More

by SHELLY2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa
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Jun 28, 2024 -

Val Ward Cadillac Inc responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2024

Liftgate and AC issues. After pick up- the lift gate does not function properly. It opens and closes, but the 3/4 open position does not work and it is needed to open the E More

by PILOTWAYNEN
Recommend Dealer
No
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Val Ward Cadillac Inc responded

Good Morning Pilotwaynen, We are sorry to see your note but appreciate you letting us know about your visit. Due to the lack of identifiers on DealerRater, we can’t look up any specific information from your visit, however we would be happy to speak with you promptly if you would like to call or email us your name and number. If the vehicle was having any liftgate work done that required clearing existing memory settings, it’s possible your Escalade’s ¾ mode functionality may simply need to have it’s initial position set. I spoke with Dan in our service department and the next time you are in our area, he would be happy to help you right in the Service drive to ensure that it is programmed to the optimal position for your garage. Feel free to call him at 239.939.2212 if you would like to discuss any facets of your visit or to confirm his availability. If we can help in any way, please reach out to us at any time. Have a great start to your Tuesday!

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