Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Val Ward Cadillac Inc

Fort Myers, FL

Overview
Employees
Reviews
Vehicles
4.8
916 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
Contact Dealership
View Awards

12626 S Tamiami Trl

Fort Myers, FL

33907

Directions

By Type

Showing 917 reviews

April 16, 2025

everything went really well. Clean shop, nice employees and smiles all around. Definately a good place to have service done. More

by Icanrace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Icanrace responded

I had another successful service visit. This is the only place in town that can efficiently get any type of service work done in a timely manner. A+

Apr 16, 2025 -

Icanrace responded

Service was done as expected. This dealership has a great team that works together and communicates well. I will not go to another service department to have service done on any of my vehicles. I even have a Ford and a Kia that I will continue to service here as well.

April 15, 2025

Great service never been treated like a king at a dealership before I love it More

by JROUSSEAU305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 14, 2025

Could not have been any easier they showed me a vehicle I liked was a wonderful price I thought a couple hours later I was driving it home. More

by RAZFIFTY8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 13, 2025

Jane is always great. Give her a raise. All in all more than a positive experience More

by MARILYN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 13, 2025

Excellent service. Our advisor was knowledgeable and took great care of us. We wouldn't hesitate to recommend Griffin and Val Ward Cadillac! We LOVE our new Lyric! More

by lynda0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Griffin Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 13, 2025

Thank you very much for all your help. I’m enjoying this beautiful new vehicle Thank you More

by JRUDD_1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 11, 2025

They always take care of you Other dealerships don’t even come close to Val Ward More

by GODLY30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Val Ward Cadillac Inc responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

April 10, 2025

The dealership was wonderful to work with I give them a five star. They are wonderful. More

by MARK@MTLCOMPANIES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Val Ward Cadillac Inc responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!

April 08, 2025

The appointment and communication were great as well promptly completed service. The price for oil change and tire rotation of $150 was excessive. I will probably not get my oil change and tire rotation More

by pnjreinke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Val Ward Cadillac Inc responded

Thank you for the kind note regarding your advisor. She will be thrilled to read it! We also appreciate your business and feedback regarding pricing. One factor we would humbly mention is that we only use full-synthetic oil in our fluid changes, which can definitely carry an additional cost in comparison to traditional mineral or semi-synthetic blends. There are many "quick change" fluid company's out there that use varying qualities of oil, but we feel the benefits in lubrication and mechanical longevity with full-synthetic outweigh the added expense. We also try to provide a little extra value such as a multi point safety inspections, factory trained technicians, and complimentary car washes during your visit. When comparing synthetic to synthetic price points, we price to stay very competitive! Thanks again, and have a great end to your Tuesday.

April 07, 2025

same issues with car since day one. ..back up camera stops working every time I arrive back in Florida from NY (approximately once a month). They kept my car, sent me home in a disgust More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Val Ward Cadillac Inc responded

Good Afternoon. We are sorry to read your note and to hear of your disappointment. We offer Luxury Uber services, which are catered for businesses, as a convenience for some customers servicing with us. We normally receive great reviews from patrons that have used their services, but we apologize if your experience was as poor as noted. We would never insist on one of our customers riding in the described conditions and we would have happily found an alternative form of transportation if brought to our attention. Our Service Manager would be happy to speak with you promptly when you can spare a moment, if you would be willing to provide us with at least a name and number so we may follow-up. You may also send us a confidential email note via our website. We look forward to hearing from you and hope you have an exceptional start to your week.

1
2
...
92