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Val Ward Cadillac Inc
Fort Myers, FL
958 Reviews
Val Ward Cadillac is a 3rd generation, family-owned business. For over 55 years we have sought to exceed the expectations of our Southwest Florida clientele. We are your Fort Myers Cadillac dealership with one of the largest selections of new, certified, and pre-owned Cadillac inventory in Southwest Florida. Whether you are looking for a Cadillac XT4, XT5, or XT6 crossover near Naples, a CT4, CT5, or CT6 luxury sedan in Cape Coral, an Escalade in Marco Island or an SRX in Bonita Springs, you will find a plethora of available colors, trim packages, and models ready for your inspection. Let our 8-time Cadillac Dealer of the Year show you how exceptional your luxury buying experience can be.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 958 reviews
Verified Customer
June 03, 2025
Julio Martinez is outstanding! !! That said, everyone we had contact with at Val Ward made us feel welcome!! !! That said, everyone we had contact with at Val Ward made us feel welcome!! More
by napleseagle
Employees Worked With
June 02, 2025
Jamie Martin and Mike the LYRIQ technician always take great care of me and my LYRIQ. great care of me and my LYRIQ. More
by JTHOMSON316
June 01, 2025
Somebody answered the phone. They were friendly and my car was fixed in an hour. They were friendly and my car was fixed in an hour. More
by ACACIN7
Employees Worked With
June 01, 2025
The estimated wait time for the service (4-tire rotation) was well exceeded apparently due to miscommunication between the mechanics and Jamie. was well exceeded apparently due to miscommunication between the mechanics and Jamie. More
by davidtupaj
Employees Worked With
June 01, 2025
Always amazed about the service and the speed we get our car back. And even better, so many things are still covered from warranty which is great car back. And even better, so many things are still covered from warranty which is great More
by Markus
June 01, 2025
Helpful, professional, friendly! Dave was very busy but took the time to listen to our comments! Dave was very busy but took the time to listen to our comments! More
by DSCHUB68
Employees Worked With
May 31, 2025
Jamie is awesome to work with always. He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest He is always super helpful and kind. I know dealing with the public can be challenging from my own work and he is always ready to help and suggest the best service. Thanks Jamie. More
by jms82406
May 31, 2025
I've been taking my Cadillacs to Val Ward for service since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the since I moved here in September, 2020. They have never disappointed me. Great, friendly service. Fixed the first time with no return visits for the same problem. I always request Jane Flesch for my service rep. She is so accommodating and helpful. I will continue to use Val Ward and Jane Flesch for service. More
by Patrick
Employees Worked With
May 31, 2025
He is a nice guy, but very scattered and inattentive. He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I He told me I would be there for 1.5 hours, and instead I was there for nearly 3 hours. Further, I was forced to pay $250.00 for lug nuts I told him I didn't want. I then had to speak with the service manager who said that they'll change-out the lug-nuts and refund my card. So, in order to get my $250 back, I'd have to drive over an hour each way -- PLUS the time I'd have to be at the dealership for them to do the swap. I'm considering just disputing the charge with my credit card company. More
by JEFF@JEFFPOPICK.COM
Employees Worked With
