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University Volvo
Charlotte, NC
499 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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499 Reviews of University Volvo
December 16, 2014
Outstanding Service We had a battery failure the morning we were leaving for a long distance trip. University Volvo told me to bring it right in and they would take care We had a battery failure the morning we were leaving for a long distance trip. University Volvo told me to bring it right in and they would take care of the problem. They did exactly that and had us on the road in around and hour. The service, response and care was exceptional! It is great to have support like this. Greg and Tonya were phenomenal! Thanks to the University Volvo team for taking care of us. Robert Young More
by kazmisha
Employees Worked With
Greg and Tonya in service
December 12, 2014
Great Service Great Service, No pressure to purchase the car, got me a better loan than I had. When I needed some work done unexpectedly gave me a loaner Great Service, No pressure to purchase the car, got me a better loan than I had. When I needed some work done unexpectedly gave me a loaner More
by Cyntj
Employees Worked With
Bob Kennedy
December 10, 2014
2008 XC70 75,000 service Excellent service from drop off to pick up. Art kept me informed on all stages of repair and the cost. Because a part needed to be ordered, the car wo Excellent service from drop off to pick up. Art kept me informed on all stages of repair and the cost. Because a part needed to be ordered, the car would not be ready when promised. This was the big 75.000 mile service , and several things showed up that needed repair and parts were not in stock. Rather than drive back to the dealership to find the car not ready, Art called early to say keep the loaner another day. I was then advised "we will call you when ready". He then said " I would like to make sure the repairs are done right and not rushed." I would say that is Excellent Customer Service. Thank you Arthur Mills. Also Greg in service who set up my service did every thing possible to make sure the day and time met my schedule and convenience, not University Volvo's. Again thank you for Excellent Service. Dennis Y. King More
by lee roy
Employees Worked With
Arthur Mills, Greg (in service)
November 29, 2014
Best Experience Ever My husband and I drove from Roanoke, VA to purchase our Volvo. This was truly a painless car buying experience. Our sales representative, Bob Kennedy My husband and I drove from Roanoke, VA to purchase our Volvo. This was truly a painless car buying experience. Our sales representative, Bob Kennedy was knowledgeable, personable and did everything to make the purchase a great experience. Our financing went smoothly and was handled quickly and professionally. Thanks to everyone at University Volvo. We love our XC60. Jennifer Kenny More
by jennifer.kenny.75
Employees Worked With
Bob Kennedy
November 04, 2014
Replace battery under waranty Battery died overnight without any warning. Tanya Burleson (Service Mgr.) talked me through jump starting to bring in to dealership where they replac Battery died overnight without any warning. Tanya Burleson (Service Mgr.) talked me through jump starting to bring in to dealership where they replace the battery at no charge while I waited. More
by wfoxjr1
Employees Worked With
Tanya Burleson
October 29, 2014
Above and Beyond As usual, the staff at University Volvo has gone above and beyond the call of duty for us. They were so accommodating, allowing us to drop off our ca As usual, the staff at University Volvo has gone above and beyond the call of duty for us. They were so accommodating, allowing us to drop off our car and pick it up at our convenience. They even helped us with transportation to the dealership from the airport! Thank you so, so much! More
by crgrooms
Employees Worked With
Dan, Miranda, TJ, Art
October 13, 2014
Fantastic Dealership! Highly Recommend! University Volvo is a class act! This is the first time I have ever had a great experience when purchasing a vehicle. AJ Varrichione is very profe University Volvo is a class act! This is the first time I have ever had a great experience when purchasing a vehicle. AJ Varrichione is very professional and has exceptional communication. I spent a lot of time communicating with AJ and he was quick to respond and very thorough with his answers. Greg Cole was also great to work with during the financing process. He is also very professional and personable. I have already told many of my friends that I would highly recommend buying a car at University Volvo. AJ and Greg have changed my attitude about the whole car buying process! Thank you!! More
by zanwillis
Employees Worked With
AJ Varrichione, Greg Cole
September 16, 2014
Great overall experience and great price I am so glad that I found University Volvo. All of the Volvo dealerships in my area are so overpriced! University Volvo by far has the best prices I I am so glad that I found University Volvo. All of the Volvo dealerships in my area are so overpriced! University Volvo by far has the best prices I have seen on used Volvo's. AJ was great and always replied to my questions shortly after I would email him! I agreed on the price of the Volvo before I even went to see it and picked it up the first time I saw it in person. The Volvo was described accurately and I LOVE it! Greg in finance was also great to work with and not your typical finance guy. While he mentioned the extended warranty options he did not push them and I was appreciative of that! I would recommend University Volvo to anyone who is looking to buy a Volvo in the North Carolina/South Carolina area! More
by sebethmiller
Employees Worked With
Jeffrey Goodman, AJ Varrichione, Greg Cole
September 15, 2014
Sales manager gone wrong After being nickle and dimed about our trade-in to the point were we were about to walk out the door, our front tire goes flat the next day. After re- After being nickle and dimed about our trade-in to the point were we were about to walk out the door, our front tire goes flat the next day. After re-inflating it continues to lose air and we have to bring it to a garage due to being stranded. They showed us a defect in the tire where the side wall was bulging out the size of a golf ball. The garage mentioned that if we were on the highway we could have been killed as it would have been a total blowout. We then bring it to the Charlotte Volvo for repair and they send us a picture of another damage where someone had previously patched the tire. We then have the same sales manager for the next 2 months do the biggest finger pointing game we have ever seen. Calling and emailing that they are not responsible. Wow, 3 days after getting the car we had to have it towed and he is finger pointing. It shows what type of operation this is with no concern for our safety and the risk they put us in. More
by steve
Employees Worked With
Jeffrey Goodman
September 11, 2014
BUYER BEWARE! BEWARE OF BUYING A USED CAR AT THIS DEALERSHIP! Honesty is not their policy and neither is a fair deal. We test drove a Mazda 6 that looked great and BEWARE OF BUYING A USED CAR AT THIS DEALERSHIP! Honesty is not their policy and neither is a fair deal. We test drove a Mazda 6 that looked great and had obviously been pristinely steam cleaned under the hood. Thank goodness a bulb was out on one of the front lights. We were offered a $50.00 credit towards our purchase to have this fixed on our own. We followed our instincts and had the car inspected by a professional shop just down the road and they found $2000 worth of issues that needed to be addressed. The "manager" of the dealership never showed the courtesy of meeting face to face with us, but did offer up this reassuring tidbit, "A leakage is different from a seepage." WHAT? No, that is a sales FAIL! Not to mention every bit of this should have been caught during the "detailed inspection" performed by their service department. Maybe it was and the management decided to just "shine it up" instead of fixing the issues or at least being honest and transparent about them. On a better note, the only reason this dealership even deserves 1 star is that the salesman was actually cordial and did talk to management on our behalf. More
by DKM
Employees Worked With
Daniel
