University Volvo
Charlotte, NC
Filter Reviews by Keyword
By Type
499 Reviews of University Volvo
Nice visit I brought my 2002 C&) in for its state inspection and a little servicing. This was my first trip to the remodeled building - very impressive. Very c I brought my 2002 C&) in for its state inspection and a little servicing. This was my first trip to the remodeled building - very impressive. Very clean inside. Waiting area is very nice. Maybe they have one and I didn't see it, but I wish there were a vending machine for snacks. - I got hungry. More
ULTIMATE CUSTOMER EXPERIENCE The dealership went above and beyond in helping me pick out my car. They were specific needs it I was looking for and they showed me several options The dealership went above and beyond in helping me pick out my car. They were specific needs it I was looking for and they showed me several options and gave me the valuable time I needed to find exactly what I wanted. When other dealerships said that wasn’t an option… University Volvo needed happen. Thank you Team Volvo. More
My experience Overall excellent...arthur was great...friendly and professional. All work was done to my satisfaction. Gave me a free car wash. Plus a nice loaner ca Overall excellent...arthur was great...friendly and professional. All work was done to my satisfaction. Gave me a free car wash. Plus a nice loaner car More
30K Service Went in for 30K routine service. Very accommodating and courteous staff. Service was thorough and timely. The car wash after service is always a nice Went in for 30K routine service. Very accommodating and courteous staff. Service was thorough and timely. The car wash after service is always a nice touch. More
Customer Update The service department was very professional. I checked in and was in a dealership loaner in less than 10 minutes. When I returned, it was totally ser The service department was very professional. I checked in and was in a dealership loaner in less than 10 minutes. When I returned, it was totally serviced and I was out in less than 10 minutes.Having a process that was that efficient was extremely impressive! More
1st 10k checkup on my 2018 XC90 Fast, friendly customer service. Everyone at the dealership was very nice and accommodating while I waited on my car toe be serviced. All my question Fast, friendly customer service. Everyone at the dealership was very nice and accommodating while I waited on my car toe be serviced. All my questions were answered. I was very pleased. More
Exceptional Service! Art tested my battery to be sure a new one was needed. He ordered the battery and called me back the next day to have it installed. It took less tha Art tested my battery to be sure a new one was needed. He ordered the battery and called me back the next day to have it installed. It took less than and hour to complete the service and they washed my car. Tonya reminded me that there was a coupon for my service, saving me $$. Thank you all for your kindness and excellent service. Thank you. Roberta Hamborg More
Bob Kennedy is the man to see for OSD WOW! It’s not often that you experience great customer service, but I just had the best interaction with Bob. My situation is a bit different from man WOW! It’s not often that you experience great customer service, but I just had the best interaction with Bob. My situation is a bit different from many on here..... I found Bob through the SwedeSpeed forum. I had already ordered my Volvo from a local Arizona dealership, but he still took a the time to discuss my options and to give me solid advice regarding my special order. He has no skin in the game and yet he treated me as a valued customer or old friend. He was friendly and honest and I am sure he is well respected by his peers and customers. The bad news is he plans to retire in the next few years..... I hope to keep my new Volvo for 8-10 years so chances are he will be enjoying retirement when I am ready for my next car. If that time frame changes, Bob will be the first person I call! Thank You Bob! More
Great experience Amazing, no pressure experience. Great to work with. From start to finish, they made it a pleasure. I will recommend them and get my car serviced ther Amazing, no pressure experience. Great to work with. From start to finish, they made it a pleasure. I will recommend them and get my car serviced there as well. More
Another Fantastic Buying Experience!! This is my second XC90 purchase at University Volvo and it is all because of the exceptional customer service shown by AJ Varrichione and Jeff Goodman This is my second XC90 purchase at University Volvo and it is all because of the exceptional customer service shown by AJ Varrichione and Jeff Goodman. AJ, while now the Finance Manager (he was my sales rep for my first XC90), went above and beyond his Finance role to ensure University Volvo kept my business. His primary concern was ensuring my satisfaction and happiness with the vehicle and the buying experience... and he accomplisihed both. As a result, I am now a University Volvo customer for life. Great job, AJ! More