University Volvo

Great Car Buying Experience I was very satisfied with the car buying experience at University Volvo. Everyone from the customer service representative to the finance manager incl I was very satisfied with the car buying experience at University Volvo. Everyone from the customer service representative to the finance manager including and up to the owner were professional and friendly. The staff changed my opinion of car shopping. Very satisfied customer. More

Efficient but personable. The dealership is very customer-oriented. They get you in and out quickly but the service is excellent. Answered all my questions. but personable. The dealership is very customer-oriented. They get you in and out quickly but the service is excellent. Answered all my questions. Great job! More

Wonderful experience at University Volvo I strolled into University Volvo one day just browsing. I was deciding between a Volvo a few other brands/models. Matt Bertone greeted me and answered I strolled into University Volvo one day just browsing. I was deciding between a Volvo a few other brands/models. Matt Bertone greeted me and answered all of my questions on the Volvo XC 90. I left feeling great about the car but like most consumers, wanted to make sure I was getting exactly what I wanted for the best price. Matt stayed in touch with me, emailing or texting me back promptly. Ultimately, Matt found me exactly what I wanted at a price that couldn't be beat. The finance process was also smooth, as well as trading in my car. Couldn't have asked for a better experience and I love my new XC 90. Highly recommend to any one who is looking! More

Best Service EVER! If you are in the market for a new/used car I would not go anywhere but University Volvo! We bought a new volvo from them back in October 2016. I ju If you are in the market for a new/used car I would not go anywhere but University Volvo! We bought a new volvo from them back in October 2016. I just had my first service and it was easy, painless and they even took me to work. In years past I have had many dealings with other dealerships and this place by far exceeded my expectations. Anytime I have called with a question about my car, drove in or needed anything they are all so helpful and make you feel like you are a part of their family. I actually had a question about setting something up on my car while I was there and a salesman that I had never met helped me and made me feel as if I was his only customer. BTW....I love my new 2018 Vovo XC90. After driving other cars this one is by far my favorite!! I will be driving this car for years to come. Go check them out! You will NOT be disappointed. More

Exceptional Sales and Purchase Experience Our purchase of a 2019 xc90 was exceptional. All arrangements were done via the phone since we do not live in Charlotte. Johnny Dunbar who handles i Our purchase of a 2019 xc90 was exceptional. All arrangements were done via the phone since we do not live in Charlotte. Johnny Dunbar who handles internet sales did a super job throughout the process from first contact to delivery this past Monday. AJ the finance manager made that part of the process very easy. Highly recommend this dealership and the folks mentioned for out of town/state volvo sales. More

kind staff, efficient work and clean waiting area The team got me in and out quickly but while I was waiting the newly renovated waiting area was fantastic! I was pleased with the service all around! The team got me in and out quickly but while I was waiting the newly renovated waiting area was fantastic! I was pleased with the service all around! More

Above and beyond service Bob and AJ helped make our purchase as smooth as possible. We highly recommend University Volvo and will be back for our next family car. Bob and AJ helped make our purchase as smooth as possible. We highly recommend University Volvo and will be back for our next family car. More

Great Service Department, Sales Department needs improvement University Volvo has a pretty solid service team who are consistently helpful. And I have been pleased with the help Daniel has provided to my family University Volvo has a pretty solid service team who are consistently helpful. And I have been pleased with the help Daniel has provided to my family and I with inquiries we have had. He also has sold us a CPO S60 in the past. However I find myself dissapointed every time I go in to the “showroom.” It’s almost as if you do not exist.. the sale reps never engage with you and always seem preoccupied with other business. Numerous times I have seen potential clients come in and in no way shape or form are they greeted until making it known that they are a potential buyer. Disappointing. It’s almost uninspiring. I continue to come for the service and parts departments but in the future I will turn to Volvo of Charlotte or Winston Salem Volvo for the purchase of another Volvo. I must also say that University’s inventory is relatively boring compared to other dealers.. there is such thing as color and options! Lol More

Efficiency I brought my XC60 in for service; wherein, Tanya immediately started the process. Upon the conclusion of my wait time which was sooner than expected, I brought my XC60 in for service; wherein, Tanya immediately started the process. Upon the conclusion of my wait time which was sooner than expected, Arthur Miller clearly explained the service with specifics. I had the opportunity to talk with Bob Kennedy regarding end of lease information. Efficiency and customer service were noted. More

Inconsiderate Dealership I am almost at loss for words with the lack of professionalism this dealership has for their prospective customers. We called about an SUV that was j I am almost at loss for words with the lack of professionalism this dealership has for their prospective customers. We called about an SUV that was just posted online, made an appointment, drove over 45 minutes just to have the car salesmen let us know that "he just sold it". Now, I understand that business is business, but losing two + potential customers instead of either A: calling or emailing letting us know there is someone interested, B: asking if we want to put a deposit down, or C: at least say they would keep an eye out for the same vehicle, is just inconsiderate. I was even looking at the new Volvo's in the store-- knowing I would be up on my lease this coming February. It's clear that this dealership is all about numbers and not about relationships. More